Cloud sync and ios proraw files
I created an album on my phone for ProRaw files that I want to edit on my computer. Unfortunately, updating is hit and miss. I have to keep publishing the album but it doesn't seem to help. On my computer there are placeholders for 4 of the files and, after days of trying, i can't seem to get Photo Raw to download them.
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Happy New Year, Timothy.
What happens when you try to select one of the images without a thumbnail? They may be downloaded and ready for use but just not displaying a preview for some reason. Try changing the preview size to force an update of the Browser display. If you can select them try opening them in the Editor and see what happens.
Other than that, you'll have to work with Tech Support, sorry.
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Hi Brian,
It just comes up blank. I have a weird issue in the Local Photos folder, one of the files shows up and another is half there: a blotch of color.
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Sorry, I don't know what's going on. You'll have to talk to support. There are instruction in the mobile app's Help (circle with …) on how to send them the log files.
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Thank You
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