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Cloud sync and ios proraw files

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4 comments

  • Brian Lawson Community moderator

    Happy New Year, Timothy.

    What happens when you try to select one of the images without a thumbnail? They may be downloaded and ready for use but just not displaying a preview for some reason. Try changing the preview size to force an update of the Browser display. If you can select them try opening them in the Editor and see what happens.

    Other than that, you'll have to work with Tech Support, sorry.

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  • Timothy Dalrymple

    Hi Brian,

    It just comes up blank. I have a weird issue in the Local Photos folder, one of the files shows up and another is half there: a blotch of color.

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  • Brian Lawson Community moderator

    Sorry, I don't know what's going on. You'll have to talk to support. There are instruction in the mobile app's Help (circle with …) on how to send them the log files.

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  • Timothy Dalrymple

    Thank You

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