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Cannot access to ON1 2022 from Photoshop

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3 comments

  • David Tillett
    Great answers

    On1 PhotoRAW 2022 can no longer be called as a Photoshop plugin, there are separate plugin products for this. You will need to contact support if you feel you have purchased the wrong product, though if you have a subscription the plugins are available as part of the subscription.

    To delete the references to old plugins you will need to remove them from a folder in Photoshop. On a MAC this is /Library/Application Support/Adobe/Plug-ins/CC.

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  • Batzaya Choijiljav

    Thank you for your advice. 

    i removed the old plugins. But I purchased ON1 Photo Raw, not the Plugins. In such case can I re-install the 2021 plugins? or can I use just a plugins from 2022? 

    Could you clarify little bit about your advice as you wrote above as "if you have a subscription the plugins are available as part of the subscription". ? Even if I purchased Photo Raw 2022, I can use the plugins which are included in the Photo Raw 2022? 

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  • Brian Lawson Community moderator

    There are 2 ways to get the program now. You can subscribe to it which gets you all updates to the Photo RAW program and all the plug-ins. However, if you stop the subscription you can no longer run the programs. Or, you can purchase the program outright but you do not get the plug-ins with it and must purchase them separately.

    Yes, you can reinstall the 2021 version with its plug-ins and continue to use it with Photoshop. It will not run the 2022 version though.

    If you want to use the new 2022 features with Photoshop you will have to purchase the appropriate plug-in(s).

    If you do not run Photo RAW by itself and only access it through the Ps plug-ins you should talk with Customer Service about swapping the program for the plug-ins.

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