Image won't open with mask
Answered
Happy New Year!
I did some work on an image using layers. Opened .arw image is layers, masked out sky and added one in new layer. I saved it a few times to make sure all the work was there. Can view the image in Browse perfectly.
Right clicked to open it in Ps and it threw back an error 1026. Closed and reopened ON1 2021.6, I clicked on the image, then on edit. When it opened both layers were there, but no images or mask and I can't click on anything; turn off mask, select layer, etc, but could click back to Browse. Went to Finder, found the copy.arw file, opened it in Preview and only saw the original image w/o layer or mask.
For some reason what I did gave me a copy.arw file instead of .psd or .onphoto Is there anyway to recover the work I did?
Kind Regards,
Charly
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Not sure I follow which files were open where.
When you add a layer, you'll get an .onphoto file. It's proprietary and not compatible with photoshop.
Your original file won't have the layer or mask.
Not sure where the copy came from.
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The copy most likely came from the Send To Photoshop command and should have all the edits that were in place when it was sent.
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It is quite difficult to describe what I have. In the morning, I'll build a web page for you to see what I have to hopefully help sort this out.
Brian: I never was able to open image in Photoshop. :(
Thanks Guys!
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Whether it opened or not, the first step is to create the file to be sent. Only then can Ps succeed or fail in opening the file. The type of file created is set in Preferences > Files.
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I set up a page that will hopefully better describe what I'm dealing with. Though I fear I'll have to start the image over, I'd like to understand what I did wrong or if/how ON1 glitched.
https://www.imagerybycharly.com/on1-2021-6-issue/
Thanks!
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I don't know what happened that got you to this point. I'm assuming the *copy.arw file is where you are seeing the layers? You might try renaming that with an .onphoto extension and see what happens. Most likely you'll need to just trash that, remove the edits from the original .arw file and start over. If you are able to duplicate the problem it will need to be reported to tech support. It could have been just some random glitch and should work when tried again.
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Brian are you saying because I didn't reset the original image that may have caused the glitch?
Tried renaming file, no joy and lost the layered rendering. It went back to original look. :(
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No, I'm not saying that. I don't know what caused it. My recommendation is for how to move forward. Renaming the file with the .onphoto extension was a long shot I didn't expect to actually work but thought it was worth a try before trashing it and starting over.
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Well ON1 is now not working with masking at all. I opened a totally different image in Edit. Clicked on Mask, outlined drop and keep aspects then clicked apply. It showed the red and green and when I clicked on Done it went back to original image.
Closed ON1, dumped cache, reopened, tried again, no joy. It did the same thing. Ugh! :(
Shut down my iMac yesterday, but will try again to see if that helps though I'm not hopeful.
What would be next? Uninstall/reinstall ON1 2021.6?
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Deleting settings is likely more helpful than dumping cache...
https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File
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Thanks Rick that seems to be what I needed to do! Also emptied everything in preferences.
While I had a bit of a glitch while working on mask at the beginning, it straightened out and my final result is what I wanted. :)
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