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ON1 360 failure

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10 comments

  • Rick Sammartino Community moderator

    I don't use 360, so won't have real answers for you.

    The blurry image would be the low res preview which should be being replaced by the full image.

    In addition to tutorials, you can search in this forum (top right) and there should be a few articles about 360 or Cloud Sync as it's now called.

    You can check the status of your ticket and/or update it by clicking your name at the top of this page. Note that tech support is likely closed on the weekend.

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  • Timothy Palmer-Benson

    Its Monday now and despite repeated pleas to technical support, no response!

     

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  • Brian Lawson Community moderator

    You're not the only one who sent in support requests over the weekend and Plus members get higher priority for responses. Give them a chance.

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  • Timothy Palmer-Benson

    I have been and am a plug subscriber for the past 4 years!, When I click on the progress of the ticket it has been going for more than 30 days!

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  • Timothy Palmer-Benson

    correction  21 days

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  • Brian Lawson Community moderator

    I don't know what to tell you then Timothy. Nobody here can help you get a faster response from them. Have you asked them why they are not responding to your repeated requests for help? Nicely? I know you're frustrated but if you let that come through in a way that might be perceived as an attack they'll be less likely to want to reply.

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  • Timothy Palmer-Benson

    No, I have not said anything like that, but at the same time, I do find software companies have a rather arrogant attitude to their users in general. 

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  • Brian Lawson Community moderator

    Try writing to Kahlie Mulgrew in Customer Service. Ask if she can find out what's going on with your request.

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  • Timothy Palmer-Benson

    Thanks for the lead, good to have a name....how do I contact her?

     

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  • Brian Lawson Community moderator

    With the Submit a request link only choose Customer Service when asked why you're contacting them.

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