I have had my credit card replaced. The renewal of my on1 plus account therefore failed and I received about 10 automatic email messages saying it had failed. I then went online and tried to change the credit card.The screen was quite weird because it had a number of references to the old credit card number. Nevertheless, I added the new number and selected it to be default. However, even though it was saved to be default, when I went to the next screen the old number was selected. When I returned later the new number was no longer default.
I requested online assistance but I received no reply (about 72 hours have elapsed). I tried telephoning but I was unable to reach a human. Does anyone know what I should do? It is more than frustrating being unable to talk to anyone.
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