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Imac crashes upon opening. Just installed On1 update 15.6 2021 on iMac 27" 2017.

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  • Brian Lawson Community moderator

    Try the Delete Settings function. If that doesn't fix it you'll have to try the Reset ON1 Photo RAW 2021 option.

    There is a conflict between the Delete Settings dialog and the Crash Reporter dialog. You cannot use Delete Settings as long as you age getting the Crash Reporter when the program is starting up. You'll have to clear that before trying to Delete Settings. Launch the program, clear the Crash Reporter dialog by either submitting the crash log or just canceling it, then immediately Quit the program before it can crash again. Now you'll be able to Delete Settings.

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