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Inability to upload real estate photos acceptable to MLS listing service

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6 comments

  • Rick Sammartino Community moderator

    You're already doing everything that I would suggest.

    Have you checked the files after export to be sure they are less than 2mb?

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  • Fred Pais

    Hi Rick,

    Thanks for the reply. Yup, did that as well. I have uploaded 4 different sized DxO photos and resolutions to the client just now and when she gets back will be letting me know which ones work. All her work in the past was done on DxO Photolab 5, never having an issue. This has only been a problem, now, with the first two agents that I have used ON1 with. I have not used ON1 with any others (I originally purchased this during our early winter downtime, so none have really had a chance to experience it yet til now)

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  • Lou Gross

    What MLS are you working with?  I have heard of (but not used) a website called PinkMirror.com which allows processing photos.  I work with several MLS's but am not involved with the upload of pictures.  I do download pictures and the file size varies from about 14KB to about 80KB (though I have seen them larger) and the dimensions are 640x426 pixels (approximately).  

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  • Fred Pais

    Hi Lou,

    Thanks for the feedback. Ironically the agent's hubby used that same program to make it acceptable to MLS PIN in the Northeast. This has NEVER happened with any of the other 4 professional editing software packages. I never hear of such a thing. There is some glitch in their software or unacceptable code in the output file. Regardless it is not acceptable and now this purchase and time spent is useless. I have already lost one or two agents as they have no patience.

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  • Brian Lawson Community moderator

    Fred,

    Have you asked support about this yet?

    Have you compared the files produced by DxO and Photo RAW to see what is different about them? Could it be something in the metadata saved with the exported file?

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  • Lou Gross

    Fred,

    Different MLS's have different rules.  The link below is an EXAMPLE of the kind of specifications that may be required. You may want to Google the MLS for which you are creating pictures.  You could also call them or email them - they all have a tech person - and ask about your photos (you could attach a photo to an email for their evaluation). You MAY have to ask one of your agent clients to call since they may only talk to their own members. 

    https://carolinamls.happyfox.com/kb/article/125-matrix-images-a-guide/

     

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