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Printer Setup problem when using Print Command

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3 comments

  • Rick Sammartino Community moderator

    You can try deleting settings per this article and see if it helps as it seems to fix a lot of things.

    Past that I'd suggest contacting On1 support.

    https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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  • Nigel Bell

    Thank you for the reply, but it hasn't helped. Since my original post, I have tried printing from other applications and this problem doesn't occur. Therefore, I will pass it to ON 1 support. Thanks.

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  • Nigel Bell

    Just wanted to give a status report with this problem. ON1 technical were unable to identify a solution. I also tried deleting PhotoRAW, cleaning relevant folders and Registry, then re-installing with no success. The only thing that I can do is to change the default printer driver settings to what I need before printing from PhotoRAW and then change them back to my defaults after printing. Not very user friendy.

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