Printer Setup problem when using Print Command

Nigel Bell

• March 14, 2022 17:14

Hi

I am trying to print an image using my HP Officejet Pro 8600. Windows 10 and Photo RAW 2022.1

I select the Setup button for the printer and set the paper type, Quality and not to print on both sides. When I OK these settings it then returns to the Photo RAW dialog page (everything normal). However, if I then go back to Setup the printer settings have reverted to default.

I am sure that I haven't had this problem before. Windows did an update a few days ago and I am wondering if it is to do with this. Has anyone else had this problem or got any suggestions?

Many thank.

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  Rick Sammartino Community moderator

  • March 14, 2022 18:43
  • Edited

  You can try deleting settings per this article and see if it helps as it seems to fix a lot of things.

  Past that I'd suggest contacting On1 support.

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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  Nigel Bell

  • March 15, 2022 10:07

  Thank you for the reply, but it hasn't helped. Since my original post, I have tried printing from other applications and this problem doesn't occur. Therefore, I will pass it to ON 1 support. Thanks.

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  Nigel Bell

  • March 23, 2022 18:11

  Just wanted to give a status report with this problem. ON1 technical were unable to identify a solution. I also tried deleting PhotoRAW, cleaning relevant folders and Registry, then re-installing with no success. The only thing that I can do is to change the default printer driver settings to what I need before printing from PhotoRAW and then change them back to my defaults after printing. Not very user friendy.

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