Dates twice

Subias Gilles

• March 23, 2022 10:27

Hello,

Search by date (years) displays 2 folders for many albums, the photos are the same into them; what happens ?

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  Brian Lawson Community moderator

  • March 23, 2022 11:16

  It’s a bug in the program. Report it to tech support.

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  Subias Gilles

  • March 23, 2022 11:25

  Thanks, I'll report it; meanwhile I'll try deleting settings.

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  Brian Lawson Community moderator

  • March 23, 2022 12:15

  It won't help.

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  Subias Gilles

  • March 23, 2022 14:36

  Cody from support suggested me to delete settings, quit ON1, restart computer, the problem is still here; waiting for his next message...

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  Brian Lawson Community moderator

  • March 23, 2022 14:59

  That is their go to 1st response. I've been through all of this. It is a bug in the program and all the resetting of the program, or deleting of settings, or even removal of the program and reinstallation does not affect it.

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  Subias Gilles

  • March 23, 2022 15:10
  • Edited

  New mail from support:

  "After checking with our dev team, they have indicated that this is an open bug slated to be fixed in a future release.
  Unfortunately we don't have any immediate fixes.
  I've linked your support ticket to our open bug ticket and we'll keep you posted with any updates as they become available.
  Stevie | Tech Support & QA Engineer"

  Wait & see...

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  Brian Lawson Community moderator

  • March 23, 2022 15:10

  Thanks for the update Subias.

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