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Unable to edit photos

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2 comments

  • Brian Lawson Community moderator

    The program comes with a 14 day money back guarantee. If you've had it longer than that you're out of luck. If you started troubleshooting this problem during the 14 day period I would talk to Kahlie in Customer Service. I don't know if she will be able to help or not but she is the one you need to talk to.

    What are your system specs?

    What kind of camera are you using?

    Does this happen with all types of photos or just those from your camera? Can you edit a jpeg you've downloaded from the internet?

    Can you post a screen shot showing us what you see when you try to open one of your photos in the Editor? A movie starting in the Browser then continuing into the Editor would be even better but you'll have to post it to a web sharing site then post the link to it here as this site doesn't accept movies.

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  • Brian Lawson Community moderator

    That is only 2 months old and it was posted by Kahlie, the person who knows this stuff. I still recommend talking to her directly.

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