Cloudsynchronsation does not work

André Brändli

• March 27, 2022 20:50

Hello,
I work with Photo RAW 2022 and ON1 PHOTO on a Android Samsung Galaxy S21.
Since a few weeks I recognize that the synchronisation does not work between PC and my smartphone. I reseted the Cloudsynchonisation and after reinstalling the Android App, all pictures stored locally on the smartphone were deleted. So there are many entries on the Cloud Browser were I don't wont to have. How I can remove unwanted pictures from the Cloud and how can I completly reset the Cloud data and beginning from new?

I store many pictures locally and the Cloud I see only for temporary moving data.
Best Regards André

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  Rick Sammartino Community moderator

  • March 27, 2022 21:34

  Yes, it turns out that if you need to remove or reinstall the mobile app that you'll lose any photos on the phone that weren't downloaded or saved first.

  To remove unwanted photos, can't you use Photo Raw for that? There must be an option to remove old files.

  As for a complete reset, this is all I see...

  

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