Common Preset Manager takes a long time to shut down

Wayne Gallagher

• April 12, 2022 14:00

Could someone help me understand what the Common Preset Manger is, why I get a progress window that says it is shutting down, and then it takes the better part of 30 minutes to an hour to finally stop? This is untenable, unless I kill the ON1 process, and I don't know if that is a bad thing, any enlightening of what is happening would be helpful.

Windows 10, 32 GB Ram, AMD Processor, NVIDIA 3080. Started happening just after the last update, at least I don't recall seeing it before.

0

• 

  Rick Sammartino Community moderator

  • April 12, 2022 16:05

  I don't know what it is, but I see it during shutdown sometimes too. You're better off asking On1 support about it. If they have an actual solution, let us know.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

  0

Please sign in to leave a comment.