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Ghost Images Left on iPhone After Deleting

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4 comments

  • Rick Sammartino Community moderator

    I would suggest that you ask On1 tech support about this. Attach your screenshot to the request.

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Eldon Estep

    Thanks. I'll consider that but I'd like to better understand it on my end before I involve them. It's either intermittent or some specific combination of actions that causes it to happen. I just tried deleting the App, reinstalling it, and signing in which got rid of the ghost images. Then, I took one photo, copied it to an iCloud folder, deleted it and it worked fine. I then tried two photos and it worked fine. I'll try to do some more testing and see if I can pinpoint what's happening.

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  • Brian Lawson Community moderator

    When I was using the Mobile app and this happened to me I was always able to clear the problem by force quitting the program. Pull up slowly from the bottom of the screen until you see small versions of other programs too. Stop the up swipe for a second then swipe the Mobile App's screen off the top of the screen. This will quit the program without having to delete it completely.

    When you swipe up to close a program's window, that is all that happens, the window is closed but the program is left running in the background. Forcing it to quit usually resets things.

     

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  • Eldon Estep

    Thanks for taking the time to make the suggestion Brian. I’ve tried the method you describe and it didn’t work for me. Based on another post, I tried swiping up on all open apps to close them and then did a reboot of the phone. That didn’t work for me either. It's an intermittent problem so hard to troubleshoot.

    I’ll keep experimenting to see if I can figure out what is going on. It’s not a big problem for me because I don’t take many photos with my phone but I’ll up that volume and see if I can figure out what is causing the problem. Or, I could just wait and use it as justification to buy the new iPhone 14 when they come out this Fall.

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