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on 1 resize

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6 comments

  • Rick Sammartino Community moderator

    I assume you're a registered owner of On1 Resize AI. If you only own Photo Raw, you don't qualify for the app.

    You need to use the same email and password as your On1 account. If it still doesn't work, contact customer support via this link.

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Derek Crook

    hi ,,did i misread the notice that was sent to me ..If you are a current subscriber to ON1 Photo RAW, you have access to everything including ON1 Photo RAW 2022 and each of the five plugins in the Plugin Bundle, along with Cloud Sync. This also means subscribers can install and use ON1 Resize by itself as a plugin/standalone. Download the software...i am an owner of on 1 photo raw 2022 and it states that i can install and use on 1 resize by itself as a plugin?standalone.  

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  • Brian Lawson Community moderator

    No, you did not misread the notice. There is a disconnect somewhere between what the registration database shows for your password and the one you are using. You'll have to talk to Customer Support as Rick suggested to get it straightened out.

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  • David Kick

    Derek, you say you are an owner of On1 2022 if you own it you are not a Subscriber. Subscribers pay a monthly fee. If you are an owner you do not get the plugin version without buying it. Othewise you have to wait until the 2022 update comes out with the AI Resize included in it.  Owners got a notice to preorder the standalone for a reduced price but that offer has expired.

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  • Rick Sammartino Community moderator

    Derek, I agree with David. In you're previous post you mention being an Owner and a Subscriber. You can't be both and weather you're entitled to the App depends on which you are.

    By the way, you didn't mention either in your original post so being a registered owner (should have said registered user) covers all bases.

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  • Derek Crook

    If you own the non-subscription license (or perpetual license) for Photo RAW 2022, the ON1 Resize AI technology will be accessible inside Photo RAW 2022 in the next free update to ON1 Photo RAW 2022. This is not yet available. In fact, we are just a few weeks away from announcing the next major update to Photo RAW 2022 which will include Resize AI along with many other new features and technologies. Again, this will be free to you.  okay ..this is the email i just got and after reading it carefully the free update will be available in a  few weeks ..thanks 

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