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Resize Ai crashes every other export on average!



  • Brian Lawson Community moderator

    What are your system specs? Which model Mac are you running, how much RAM does it have, and which OS version do you use?

  • Rick Sammartino Community moderator

    I can't say why it's crashing, but if you go back to Browse before you Export, all of your work will be saved even if Export crashes. You can restart Photo Raw and try again without losing your work.

  • hermann

    With me resize AI crashes all the time, exporting images is impossible, PR runs forever. It‘s resignating that even the basic functions don‘t work.

  • Brian Lawson Community moderator

    Guys, we need more information than simply that the program is crashing if you want us to be able to help. Resize AI has higher system requirements than Photo RAW so we need to start there. We need to know

    • Which OS are you running?
    • What are your system specs — how much RAM, what kind of video card, how much VRAM?

  • hermann

    I made a mistake in my first comment. I am not using resize and not resize AI. I use it because since two weeks ago I am no longer able to export. Pressing ready after resizing stores a TIFF file in the desired dimensions and size. This works good for me, as long as I am not resizing onphoto files, then the program crashes.

  • Brian Lawson Community moderator

    You still have not provided the information about your system that I need to proceed. I can tell you to try Delete Settings, that may help.

  • hermann

    Sorry for my late reaction.

    I tried Delere Settings immediately but that doesn‘t help.

    I work with a M1 computer, 16 gb ram with the latest latest MacOs. 4 gb Vram.

    80 gb free space on the internal drive and 200 gb on my external drive, no system caches moved.

  • Brian Lawson Community moderator

    Have you tried the Reset ON1 Resize AI option yet? That is the next step. If that doesn't solve the problem I'll have to refer you to Technical Support. I run an M1 Mini myself and I have not had any problems with it so far.

    FYI, you do not have 4GB of VRAM. The M1 chips use an integrated memory model. Both the CPU and the GPU share the same memory. This is one of the reasons they are so fast processing graphics information. That data does not have to be shuttled into VRAM before it can be processed then shuttled back to regular RAM. Both processors access the graphics data from the same memory space. 😀

  • Craig Rayner

    I am also having this issue, resulting in:

    I have tried starting ON1 Raw in Administrator mode, but same result.  System Details are:

    OS Name    Microsoft Windows 10 Pro
    Version    10.0.19044 Build 19044
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Name    HILLRANGE-PC
    System Manufacturer    Gigabyte Technology Co., Ltd.
    System Model    H97M-D3H
    System Type    x64-based PC
    System SKU    To be filled by O.E.M.
    Processor    Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date    American Megatrends Inc. F7, 3/08/2015
    SMBIOS Version    2.7
    Embedded Controller Version    255.255
    BIOS Mode    UEFI
    BaseBoard Manufacturer    Gigabyte Technology Co., Ltd.
    BaseBoard Product    H97M-D3H
    BaseBoard Version    x.x
    Platform Role    Desktop
    Secure Boot State    Off
    PCR7 Configuration    Binding Not Possible
    Windows Directory    C:\WINDOWS
    System Directory    C:\WINDOWS\system32
    Boot Device    \Device\HarddiskVolume2
    Locale    Australia
    Hardware Abstraction Layer    Version = "10.0.19041.1741"
    Username    xxxxxx/yyyyyy
    Time Zone    AUS Eastern Standard Time
    Installed Physical Memory (RAM)    16.0 GB
    Total Physical Memory    15.8 GB
    Available Physical Memory    4.16 GB
    Total Virtual Memory    28.8 GB
    Available Virtual Memory    5.11 GB
    Page File Space    13.0 GB
    Page File    C:\pagefile.sys
    Kernel DMA Protection    Off
    Virtualisation-based security    Running
    Virtualisation-based security required security properties    
    Virtualisation-based security available security properties    Base Virtualisation Support, DMA Protection
    Virtualisation-based security services configured    
    Virtualisation-based security services running    
    Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, Disabled by policy, TPM is not usable

    Name    NVIDIA GeForce GT 710
    PNP Device ID    PCI\VEN_10DE&DEV_128B&SUBSYS_85721043&REV_A1\4&1286464&0&0008
    Adapter Type    NVIDIA GeForce GT 710, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GT 710
    Adapter RAM    (2,147,483,648) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7ac81bdb2c36ac80\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7ac81bdb2c36ac80\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7ac81bdb2c36ac80\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7ac81bdb2c36ac80\nvldumdx.dll
    Driver Version
    INF File    oem88.inf (Section002 section)
    Colour Planes    Not Available
    Colour Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF6000000-0xF6FFFFFF
    Memory Address    0xE0000000-0xE7FFFFFF
    Memory Address    0xE8000000-0xE9FFFFFF
    IRQ Channel    IRQ 16
    Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_7AC81BDB2C36AC80\NVLDDMKM.SYS (, 35.82 MB (37,559,008 bytes), 17/05/2022 17:20)

    Regards and Thanks,


  • Brian Lawson Community moderator

    Your video card is at least 6 years old and most likely is underpowered for handling Resize AI's needs. You might want to consider an upgrade.


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