Do I need to buy 2022.5? Or is it included in what I have bought already?
I paid for an upgrade license to 2022 in Sept. of 2021. I got the 2022.1 update for free. I can't tell if I need to buy an upgrade to 2022.5 or if it's included. I do have the On1 Plus subscription, and I consider myself a fairly savvy computer user and On1 PR user, yet I have no idea how to tell if I'm covered or not for 2022.5. How do I know if I get 2022.5 for free or if I need to pay for the upgrade? Would like to take advantage of the sale price if I can.
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You do not need to purchase the 2022.5 update. It will be free to all owners of 2022 whether they have purchased it or subscribed to it.
The ON1 Plus subscription only applies to more advanced learning materials and access to the Plus Forums unless you got it back when it included a subscription to the software and have been grandfathered into that.
Either way, you'll get it free once it gets released sometime next month.
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Thank you, Brian. I so appreciate your devoted help.
I wish it were more obvious or if there were some way I could tell what my 'benefits' were.
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If you have purchased Photo RAW outright you are entitled to all "point" updates ( i.e., 2022.1 -> 2022.5) for free. The annual new version Upgrades (i.e., 2022 -> 2023) have to be purchased. Purchased versions of the software can be used for as long as your computer & OS will support it.
If you are a subscriber to the software you get all new versions, update or upgrade and the plug-ins, for free for as long as you maintain your subscription. Canceling the subscription will cause you to loose the use of the software.
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Just wanted to add this wasn't obvious. I submitted a support request and your system then offered me an article which explained it would be a free upgrade as I own 2022.
Today I received an email saying 2022.5 is available but I can't update my version.Forgot to mention it's awesome this is free. You showed me the kind of company you are when you released a free upgrade for M1 machines and didn't force us to buy a new version to get that. I came from using Aurora where they promised the world and forced paid upgrades to get promised features. Your way of working is so much better and I'm happy to support it.
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Julian, you might want to double check that email. I just checked and 2022.5 isn't released yet.
The current releases are shown on this page and 2022.1 is still the latest.
https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners
By the way, you're not talking to On1 here, this is a USER support group.
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2022.5 has not been released yet. The latest word from the company comes from Patrick Smith who said on the Plus Forums, "Putting on the finishing touches right now. Likely next week. Stay tuned!"
I still would not hold my breath, the operative word is "likely".
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Read it wrong, thanks for letting me know.
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