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ON1 AI Resize 2022: Export Problems

Answered
Robert Schilling

Hello,

Whenever I try to export, I get the following error:

Starting Export Sun May 29 07:14:31 2022
Exporting 1 photos with 1 presets
Failed to render f_l3ptkajn0.jpg
Error -1 exporting f_l3ptkajn0.jpg
Ending Export Sun May 29 07:14:31 2022

I'm on 10.14.6 i7 iMac with 40GB RAM and 8GB graphics card.

Presently, I am unable to export anything.

Thanks for any assistance you can provide.

 

Rob

 

 

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Comments

23 comments

Date Votes
  • Brian Lawson Community moderator

    Have you tried the Delete Settings function?
    https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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  • Robert Schilling
    • Edited

    Thank you; yes, I did. That did not help.

     

    Also, I just noticed that the "sample photo" does resize and export. My own photos will not.

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  • Brian Lawson Community moderator

    Where are you exporting to? It could be a permissions problem. Go to System Preferences > Security & Privacy > Privacy and click the lock so you can make changes. Look at Full Disk Access and Files and Folders and make sure the ON1 Resize AI 2022 are in them.

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  • Robert Schilling

    Thanks for your suggestion.

    I've been attempting to export to the desktop and the downloads folder. 

    I modified the settings as you suggested, but I'm still getting the error.

     

     

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  • Brian Lawson Community moderator

    When you say "attempting to export" does that mean you are clicking the Export button? If so, what happens when you click the Done button?

    I just tried using the Export button. I was prompted to allow the program to control the Finder. I gave it those permissions and it worked for me. Did you ever see that dialog asking for Finder permission? How did you answer it?

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  • Robert Schilling

    Thanks, Brian.

    I tried by clicking the export button. Also by using "Quick Export" from the menu, and in addition, I tried with the "done" button.

    All yield the same error "-1."

    I have not seen the "Finder permission" dialog. I should mention that I am using Default Folder, if that makes any difference.

     

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  • Brian Lawson Community moderator

    I use it too, it does not make any difference.

    My next suggestion is to verify the condition of your file system. Run Disk Utility's Repair function.

    After that, completely remove the program and reinstall it.

    After that I'm going to have to turn you over to tech support. Be sure to give them the link to this thread so the can see what we've tried.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Robert Schilling
    • Edited

    Brian, what is the best method to completely remove the application?

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  • Brian Lawson Community moderator

    Delete the app's folder. Go to ~/Library/Application Support/ON1 and delete any folder that has ON1 Resize AI in its name. Repeat the for the /Library/Application Support/ON1 folder. Go to ~/Library/Preferences and delete anything with ON1 Resize in its name.

    I haven't gone through and looked everything up for myself yet and I don't have time to do that right now, sorry, so you'll have to do some exploring for yourself. 😀

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  • Robert Schilling

    Thanks again, Brian. Tech Support says 10.14 is no longer a supported OS and does not meet minimum requirements for AI resize.

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  • Brian Lawson Community moderator

    That’s my bad. I forgot to check the program specs when we started. Sorry about that.

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  • Edward Reid

    Ed Reid

    I've got the same problem with Windows 10

    Edition    Windows 10 Home
    Version    21H1
    Installed on    ‎25/‎11/‎2020
    OS build    19043.1766
    Experience    Windows Feature Experience Pack 120.2212.4180.0

    Thanks Ed

    Any ideas anyone.

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  • David Kick

    Edward, what are your system specs? Please include the graphics card are you using.

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  • Edward Reid

     

    Hi David

    Hope this helps

    Nvidia GForce GT710

    Device name    Edward-PC
    Processor    AMD FX(tm)-8120 Eight-Core Processor              3.10 GHz
    Installed RAM    16.0 GB
    System type    64-bit operating system, x64-based processor
    Pen and touch    Pen support

     

    Thanks for your prompt reply

    Ed

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  • David Kick

    Ed, the GT710 only has 2GB of ram. Even though this meets On1 minimum specs, I've seen several reports of  of users having issues with resize using cards with 2GB ram. That said could you share a screenshot of what your resize panel. That might help us see if it might be some setting you are using. 

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  • Edward Reid

    Sorry about this David but where will I find what you're asking for I'm new to on1 latest version

    Thanks

    Ed

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  • Edward Reid

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  • Edward Reid

    Is this what you mean?

     

    Ed

     

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  • David Kick

    That would be it Ed. I don't see anything odd there but someone else might. Sadly it might be your video card.

    Have you gone into windows graphics settings and set your card to high performance? It might help.

     

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  • Edward Reid

    Thanks very much David for your time and knowledge extremely helpful will try as you have said and let you know, if this doesn't work I will look for a new 4gb Graphics card.

    Ed

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  • Edward Reid

    No go new card required.

    Thanks for your help David.

    Regards Ed

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  • Edward Reid
    • Edited

    Just to say thank you to David,
    Bought a 4gb graphics card installed it and On1 is flying. Thank you so much.
    Regards Ed

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  • David Kick

    Glad that worked for you Ed!

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