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Smart Album Issues

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4 comments

  • Rick Sammartino Community moderator

    Yes, this has happened before. You can report it to On1 support or just wait for the update tomorrow and see if it works any better.

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  • Stuart Schaefer

    Rick,

    Already submitted a report this morning and have received a reply. They suggested a number of things to try including uninstalling and reinstalling which I had already tried in the past with no change. But like you mentioned I may just wait until the next update hopefully coming tomorrow. Will start with a clean install with that issue.

    Cheers,

    Stu

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  • Rick Sammartino Community moderator

    2022.5 is out now and the smart album problem is listed in the bug fixes. After you update, watch and see if the problem re-occurs.

    https://on1help.zendesk.com/hc/en-us/articles/4409689897613-ON1-PHOTO-RAW-2022-Release-Notes-and-Download-

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  • Stuart Schaefer

    Rick,

    The 2022.5 update has seemed to fix the Smart Album issue. Did notice Smart Albums was one of the bug fixes with this issue. So far no issues with the Smart Albums.

    Cheers,

    Stu

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