Skip to main content

Cannot use ON1 JPG output as a real estate photographer on the East Coast!

Comments

10 comments

  • Volker Gottwald

    What about the PNG files? Does this work?

    What is so special and unusual about the jpg requirements of MLS PIN?

    I don't know any website, printer or any company that could not work with jpg files created with ON1 PR.

    0
  • Fred Pais

    Well, as I said, I have many other programs with no issue under the same style of output, so that alone should tell the whole story. As far as why MLS PIN, I have no idea, and no one there I spoke with yet is familiar as to the problem except to say they don't have any issues with any other agency with this problem. 

    As far as JPG in question, I obviously absolutely agree and I have no issues with JPG when used directly in an email, social media, printing, or having sent out for production. So with all this being said, especially compared to other well tested and used editing packages, why this one?

    0
  • Brian Lawson Community moderator

    You need to identify what exactly MLS PIN is looking for that Photo RAW's jpegs are not providing or what it is that is wrong about PR's jpegs. Once you know that we can start looking for solutions.

    I would start by comparing the jpeg from PR with one that MLS PIN accepts. ExifTool will allow you go compare the metadata in both files to find the differences.

    0
  • Fred Pais

    Brian, I suppose I could take the downloaded file as would the agent, run it thru Paint, and then check the output from the one not run thru Paint and that would accomplish what you are speaking of. BTW: I did write a very detailed communication from the website to technical support prior that you may or perhaps may not have yet seen. This has been the shorter version.

    The initial communication to tech support directly prior to the forum would show the proving out process and supply the contact info where the tech can speak directly rather than me having to be the go-between would seem to be more sensible and practical.

    0
  • Brian Lawson Community moderator

    I don’t work for the company so I don’t get to see the support requests, sorry.

    0
  • Fred Pais

    Sorry Brian, I guess I misunderstood. Actually, we are discussing a game plan with support to remedy the issue. I am waiting for MLS to see if they will accept the PNG format that I supplied but don't expect to hear back until early next week.

    0
  • Fred Pais

    Is metadata required for MLS uploads? I have tried it with and without with no luck in the end.

    0
  • Fred Pais

    I have just been provided feedback from MLS PIN that PNG works. Still currently an issue with JPG images. I hope to test this on a different MLS that is used in NH as an option to see if I can then point the finger to the problem.

    0
  • Lou Gross

    There are 11 "sections" to a JPG file - though not all sections appear and many appear multiple times.  The one that MAY be an issue is the APP section which can contain EXIF data. It may be that ON1 uses this and others don't.  Or it may be another section is (or is not) used by ON1 when others do not (or do).  Comparing files in HEX mode could be challenging.  If you Google: remove exif data from JPG you will find multiple ways to do this.  If doing that fixes the issue, at least you will know what is happening and can find an easy way to fix it.  If it is not EXIF data, then try similar approaches to figure out what IS causing the problem.  Good luck.

    0
  • Brian Lawson Community moderator

    It isn't necessary to do a hex comparison of the files. As I mentioned above ExifTool will allow you to examine the metadata in the files so you can easily find the differences in readable text.

    0

Please sign in to leave a comment.