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2022.5 Update

Scott Baker

After installing the 2022.5 update yesterday, exporting the images I edit do not go to the new destination folder that I have set (they go to a previously used folder) then ON1 crashes. After reopening ON1, the edits that were done are not saved. This is on a Win10 PC. I have uninstalled the update, reinstalled the previous version and everything is fine

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Comments

10 comments

Date Votes
  • Jörg Seyffert

    Hi Scott,

    I cannot use several export styles at once. If I do, only one style is executed, then the programme crashes. After restarting, the edits are no longer there. If I choose only one style for the export, everything works. I work with Windows 11.

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  • Brian Lawson Community moderator

    It sounds as though both of you are exporting while still in Edit mode. Edits are not saved until you return to the Browser or you select a new image from the Filmstrip while inside the Editor. If the program is crashing before the edits have been saved (written to the .on1 file and the program's internal edits database) then they will be lost when you relaunch the program. I recommend returning to the Browser before Exporting, at least for now while we figure out what is going on.

    What are your system specs — how much RAM, video card and VRAM, etc?

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  • Jörg Seyffert

    Hi Brian,

    that is correct. However, everything ran without problems with version 2022.1.

    Here are my system specs:

    • OS: Windows 11 Pro 21H2
    • CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz   3.40 GHz
    • RAM: 12,0 GB
    • DirectX-Version:    12.0 
    • GPU-Prozessor:        NVIDIA GeForce GTX 1050 Ti
    • Treiberversion:        512.59
    • Treibertyp:        DCH
    • Direct3D-Funktionsebene:    12_1
    • CUDA-Kerne:        768 
    • Kerntakt:        1290 MHz 
    • Speicher-Datenrate:    7.01 Gbps
    • Speicherschnittstelle:    128-Bit 
    • Speicherbandbreite:    112.13 GB/s
    • Gesamter verfügbarer Grafikspeicher:    10212 MB
    • Dedizierter Videospeicher:    4096 MB GDDR5
    • System-Videospeicher:    0 MB
    • Freigegebener Systemspeicher:    6116 MB
    • Video-BIOS-Version:    86.07.42.00.4A
    • IRQ:            Not used
    • Bus:            PCI Express x16 Gen3
    • Geräte-ID:        10DE 1C82 864D1043
    • Teilenummer:        G210 0000

    Thank you!

     

     

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  • Jörg Seyffert

    Update: in Browser the export works fine also with multiple selected export stiles.

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  • Brian Lawson Community moderator

    I'm not able to duplicate this on my Mac M1 Mini. I did not do any editing before running my test however. I just selected a couple of images then selected 3 different Export Presets and they all worked.

    What happens if you run a test like I described above after quitting the program and relaunching it? I'm wondering it there is some kind of memory issue that is causing the crash.

    I assume you have German chosen for your Language setting? What happens if you choose English? There have been cases where using a language other than English causes problems.

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  • Scott Baker

    Brian:

    Your suggestion to select from the film strip worked. The previous versions I could export while in the edit mode which prompted my initial post. Thank you

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  • Subias Gilles
    • Edited

    I tried export raw in edit mode after some settings, just one picture, choosing destination folder (desktop for this test) no problem; but I'm on Mac Monterey, ON1 PR 2022.5. Using filmstrip is not required for me. I can't help you, sorry.

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  • Brian Lawson Community moderator

    Scott, you should still be able to export from Edit mode. However, system requirements for 2022.5 are more stringent than for the previous .1 version which is why I asked about your system's specs.

    Of course, it is also possible there is a bug which has been introduced so anything we can do to nail down that aspect will be helpful for support and the engineers.

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  • Scott Baker

    Brian:

    Windows 10 Pro
    Processor    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz   3.19 GHz
    Installed RAM    64.0 GB (63.8 GB usable)

    (2) SSD Hard Drives 512 GB 

    NVIDIA GeForce GTX 1050i Open GL 3.3

    Comcast High Speed Internet 940mbps download/24mbps upload
    System type    64-bit operating system, x64-based processor
    Wacom Pen and touch    Pen support

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  • Brian Lawson Community moderator

    The only other suggestion I have to offer is to be sure you have configured your video card drivers and the OS system graphics settings to allow Photo RAW 2022.5 to take full advantage of the video card. This article should help: https://on1help.zendesk.com/hc/en-us/articles/115000551608--OpenGL-3-3-and-Later-is-Required-How-to-Update-Video-Card-Driver-Windows-Only-Photo-RAW

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