Skip to main content

GH6 RAW files sill not opening

Comments

9 comments

  • Brian Lawson Community moderator

    I'm not sure where you read that the GH6 would be supported. It is not in the list of camera models added for 2022.5 in its release notes nor is it listed in the list of supported cameras and file types.

    I don't have any problems with .dng files.

    If you are a Windows user be sure you have updated your video card drivers and have it set so Photo RAW can make use of it.

    What are you system specs? What kind of GPU are you using?

    0
  • Eric Myers

    They took the GH6 off the list yesterday after I opened a ticket with ON. Just like they did with the GH5 M2. Same accident on thier part!!!!!!!!!!!!.

     

     

    Stevie (ON1)

    Jun 10, 2022, 13:41 PDT

    Hello,
     
    After consulting with our developers they informed me that there was a typo in our release notes, and support for this new camera is still being worked on.
     
    Unfortunately, we do not have an immediate fix but we'll keep you posted with any updates as they become available.
     
    We have updated our release notes and supported cameras in the meantime.
     
    We apologize for the error on our part. 
    Sorry for the inconvenience.
     
    Please let us know if you need further assistance. 
     
    Regards,

    Stevie | Tech Support & QA Engineer

    0
  • Tim Mirande

    I, too, am very disappointed that the GH6 support was pulled from this release. It was on the list up until the release happened. Looks like it's back to Silkypix to convert to TIFF files. Please do let us know when the GH6 will be supported. Can you give us any kind of timeframe when it will be supported? BTW, the last update of Lightroom & Photoshop fully supports GH6 RAW files.

    0
  • Brian Lawson Community moderator

    Tim, you are not talking to the company here, just other users like yourself. It is hard to predict how long it will take to provide support for new cameras because it is hard to predict how long it will take to reverse engineer the new file formats. ON1 does not get the support from the camera manufactures for decoding their file formats that Adobe gets so instead of being given the file format specs they have to figure them out for themselves and that takes time.

    0
  • Tim Mirande

    Brian, thanks for the clarification. I suppose that I'll submit a support ticket to ON1 to see if that gets any traction. I do find it curious that the new OM-1 format is supported in this release but not the GH6. Oh well, not the end of the world since you can use Silkypix in the interim but obviously would be a lot more convenient if it was natively supported. Thanks again.

    0
  • Eric Myers

    Tim, ON1 didn't pull support for the GH6 in the latest release, it was never added and they "mistakenly" communicated that it did. I find that difficult to believe because they did the exact same thing with the 1st release of ON1 Photo Raw 2022 re RAW support for the GH5 M2!! I stated this in my post above. And as far as an ETA for GH6, support even the response from the "engineer" that took my ticket didn't know. It's not just the OM-1, all of the newly supported cameras for 2022.5 was released around the same time or even after the GH6.

    @Brian, Does ON1 not get camera format information from camera manufactures because ON1 doesn't pay for it?

    0
  • Brian Lawson Community moderator

    I do not know how the camera manufacturers decide who they will help and who the won't. Sorry.

    0
  • Tim Mirande

    Eric, yes, I also find it curious that the other cameras that were released either at the same time or even after the GH6 are supported in this release.

    I'm going to contact Sean Robinson to inquire if Panasonic readily provides companies like ON1 the tech specs for file formats (and if not, why not!) I worked for many years as a software developer and this is a VERY common practice. So it would indeed surprise me if ON1 had to 'reverse engineer' the data. Having said that, I have no first hand knowledge of Panasonic's practices, hence my intent to contact Sean. He is very forthcoming with information with all things Panasonic. At least as much as he can be. When I receive a response I'll post another message.

    0

Please sign in to leave a comment.