2022.05 update issue

since updating to latest 2022.05 version, I cant basically use ON1 anymore

opening Nikon RAW files I get only a low resultion view, if I switch off Preview zooming gets extrem slow, basically nothing happens over minutes.

Log files show the following:

2022-06-13 17:57:14 ON1 - ********************** Opened file DSC_6788.NEF with ONPhotoRaw
2022-06-13 17:57:23 ON1 - ********************** NoNoise AI [Bayer] Total: 8173 ms Setup: 369 ms Configure: 656 ms Model: 6724 ms Orientation: 422 ms
2022-06-13 17:57:26 ON1 - Can't find color profile: .
2022-06-13 17:57:26 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:57:26 ON1 - Can't find color profile: .
2022-06-13 17:57:26 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:57:26 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:26 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:26 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:26 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:26 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:26 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:57:26 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:57:36 ON1 - Can't find color profile: .
2022-06-13 17:57:36 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:57:36 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:36 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:36 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:36 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:36 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:36 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:57:36 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:57:37 ON1 - Can't find color profile: .
2022-06-13 17:57:37 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:57:37 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:57:37 ON1 - Can't find color profile: .
2022-06-13 17:57:37 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:37 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:57:37 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:57:44 ON1 - Can't find color profile: .
2022-06-13 17:57:44 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:57:44 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:44 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:57:44 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:44 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:44 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:57:44 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:57:44 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:58:12 ON1 - Can't find color profile: .
2022-06-13 17:58:12 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:58:12 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:58:12 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:58:12 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:12 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:12 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:12 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:58:12 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:58:13 ON1 - Can't find color profile: .
2022-06-13 17:58:13 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:58:13 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:58:13 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:58:13 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:13 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:13 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:13 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:58:13 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 17:58:17 ON1 - Can't find color profile: .
2022-06-13 17:58:17 ON1 - Event (1003) on line 796 of LCMSColorProfile.cpp
2022-06-13 17:58:17 ON1 - Event (1002) on line 74 of ONCoreStackColorProfile.cpp
2022-06-13 17:58:17 ON1 - Event (1002) on line 125 of ONCoreStackColorProfile.cpp
2022-06-13 17:58:17 ON1 - Event (1002) on line 178 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:17 ON1 - Event (1002) on line 445 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:17 ON1 - Event (1002) on line 512 of ONCoreStackDocCtrlr.cpp
2022-06-13 17:58:17 ON1 - Event (1002) on line 1561 of ONCoreViewController.qt.cpp
2022-06-13 17:58:17 ON1 - Event (-1) on line 1642 of ONCoreViewController.qt.cpp
2022-06-13 18:01:05 ON1* - QLayout: Attempting to add QLayout "" to PLAutoMarkRulesPane "autoMarkWidget", which already has a layout

I'm using ON1 on a Windows Server 2019 with plenty of RAM and CPU power (EPYC) together with a capable graphic card. I log in to that computer by RDP - which perfectly works fine with the previous version.

Any reason for the behaviour of the update ?

Thanks
Kai

David Kick

June 13, 2022 16:16

Exactly what GPU are you using?

Brian Lawson

Community moderator

Posting log files here doesn't help. We are just other users like yourself and we do not have access to the code which is needed before the log files can have any meaning.

My only suggestion is to check your video card drivers and the system's graphics settings to be sure both are configured to allow Photo RAW to make full use of the video card.

Kai Schug

June 13, 2022 16:35
Edited

NVIDIA Geoforce GTX 1050 Ti, 4096 MB

OpenGL 4.6.0 NVIDIA 512.95

DirectX 12.1

Vulkan: 1.3.194

AMD EPYC 7302P 16-Core

June 13, 2022 16:35

The 1050 TI has 4gb vram and supports necessary OpenGL and DirectX so that's good. What version of Windows are you running?

June 13, 2022 17:03

You are logging into a server using RDP, are the specs you are listing on the server or the machine you are logging in from. Have you tried to delete the settings file?

Delete Settings File – ON1 Support (zendesk.com)

June 13, 2022 17:11
Edited

specs on the server,

settings file already deleted, no change

Windows Server 2019

June 13, 2022 17:15

If you are running On1 on Widows Server 2019 OS I would think all bets are off on it running well. You may want to contact support about it via "Submit Request" at the bottom of this page.

June 13, 2022 17:20

thanks - will do. But ON1 was running smooth before latest update on the Windows Server

2022.05 update issue

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