After On1 2022.5 upgrade my cataloged folder fell into dissaray.

Stuart Bass

• June 13, 2022 17:48

When I upgraded to the fancy new On1raw my catalogued folders fell apart. I have many folders from my drive that where not there, many missing, and all the organization is gone.

I can not find an easy way to delete them all (it will take forever to delete them individually). Does anyone know a way to reset the entire cataloged folder window, so I can start from scratch?

Has this happened to anyone else? Is it a bug?

Also I have been having a lot of random crashes with the new software.

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  Rick Sammartino Community moderator

  • June 13, 2022 18:30
  • Edited

  You're going to provide more details about the problem. On1 doesn't do anything with your folders. Those are already on your hard drive and On1 just uses them where they are. If something is wrong, you'll need to explain what's changed and maybe post a screenshot so that we can see what you see.

  Also, whenever you're having weird problems, it's a good idea to delete the settings file and see if that fixes anything.

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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