2022.5 crashing

Sivakumar Reddy

• June 14, 2022 07:55

Hi I updated to 2022.5 and tried to do resize, the app crashed. I restarted the app and tried to crop an image and double clicked on it to zoom, the app crashed again. Further attempts to resize kept crashing as well. It is on Windows 11 OS. Latest Intel gen 11 i7-11700K processor , GTX1650 VGA card with with 16 GB ram

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  Rick Sammartino Community moderator

  • June 14, 2022 15:09
  • Edited

  Your PC specs look good enough and the GPU has 4gig ram which should also be good so you might need to talk to tech support about it.

  The easiest thing to try first is to Delete the settings file. Do that and try your resize again.

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

   

  If that didn't help, contact On1 support at the link below and include the info requested in this article. Be sure to tell them that you've already tried deleting the settings.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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  Steve Barr

  • July 07, 2022 11:52

  Yes, this version does crash a lot,  ON1 wrote back to me and advised to go back to 2022.1.  But, I shoot the OM-1 which only 2022.5 will handle.  They did not have a solution for the crashing issues.   

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