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ON1 2022.5 crashes if not connected to internet



  • Rick Sammartino Community moderator

    About the crashing, you'll need to talk to On1 support.

    Photo Raw checks it's status every time you start it. there is no option to turn it off but If this PC will be used offline, you can to get an offline activation code. Sign into your On1 account and go to products where your Photo Raw is. According to this article the code is good for 48 hours. Not sure if you have to use it by then or if it will expire by then.


  • Larry Wing

    Thank you. Does that mean I’d have do an offline every 2 days? When traveling I may not have internet for this computer for a week. Not being able to process photos under these conditions would not be a good thing for me.

  • Brian Lawson Community moderator

    You'll have to ask Kahlie to be sure but I believe the 48 hour timeout is just for you to get the offline activation code and put it to use. I'm pretty sure that once you've done that you're good to go for however long you'll be offline.

    Kahlie can be reached by clicking the Submit a request link and choosing Customer Service for the first form field.


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