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new update?

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14 comments

  • Brian Lawson Community moderator

    Try https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners

    All the download links on the web site will get you the latest version including the Trial download. The only difference between the Trial version vs the release version is whether or not you have signed in to the program. Do not sign in and it will run for only 14 days. Sign in and it is exactly the same as getting it from any other ON1 source.

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  • Gianni Sarasso

    Thank you brian. 

    I was referring to this other link,

    That gave the previous version to me.

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  • Brian Lawson Community moderator

    I'm not sure I understand either the problem or what it is that you want.

    For any major version; i.e.; 2022, 2021, 2020, etc; the company only provides download links for that versions most current release, 2022.5.1 for example. If you want something different, let's say 2022.0 or 2022.1, then you'll need to contact tech support and ask for a download link for the version you are looking for.

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  • Gianni Sarasso

    The download link I provided above should refer to the very last version, correct? I downloaded the program, from that link, installed what I supposed to be the very last update (465). On subsequently running the program, I noticed that the "new" version installed was exactly the same as before. therefore the link still pointed to the previous, not the last!.

    Anyway, I installed 465 directly from the program, and it is now running the last version. Simple problem is, I didn't have the installer, so i asked for it here and you provided a different link.

    Hopefully I clarified the problem, or not? :-)

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  • Brian Lawson Community moderator

    You have not provided any download links so I can't check anything; screenshots of them don't work. The link I provided will get you the installer for the latest version.

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  • Gianni Sarasso

    I downloaded the program here:

    https://on1help.zendesk.com/hc/en-us/articles/4409689897613-ON1-PHOTO-RAW-2022-5-Release-Notes-and-Download-

    (the screenshot above was only for reference)

    thank you for your patience

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  • Brian Lawson Community moderator

    That page points to the latest version too. At least it does now. It is possible it wasn't properly updated at the time you used it. If you have your web browser set to display the actual download path when you hover over the link, you'll see the build number in that path. It looks like …/gm_build number/…. That can be used to double check what will be downloaded before you click the link to start the download.

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  • Gianni Sarasso

    In fact, it still points to 429 ... (chrome, italy)

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  • Brian Lawson Community moderator

    Clear your web browsers cache.

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  • Brian Lawson Community moderator

    There are other options as well. As I mentioned above you can use the link on the main ON1.com webpage to download the Trial version. Also, from the main ON1 site you can hover over your avatar in the upper right corner then click the Products link to get to a page where you can download the most recent version of every product you've owned including prior major versions of the program; i.e.; 2021, 2020, etc.

    Or, you can use one of these: 😁

    Mac 

    Windows 

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  • Gianni Sarasso

    Boh... maybe in in italy the link is not yed updated. anyone else?

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  • David Kick

    Try clearing your browser history or a different browser, where you are located should make no difference. Perhaps flush your DNS cache.

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  • Brian Lawson Community moderator

    Or, use the one of the direct links I gave in my last post. I don't know if you're a Mac or Windows user but I gave links to both.

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