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Photo size changes



  • Volker Gottwald

    put a pot under the monitor, catch the lost pixels and pour them back. 😊

    it's not your fault.

  • Brian Lawson Community moderator

    Volker, that's called a bit bucket. It's where all the bits that disappear wind up. 😉

    Marc, There is another user having this same problem. I don't see it with my files but I did see it with one of hers. I don't know what the problem is or why it happens but I suspect it may have something to do with the new lens correction feature that was introduced in 2022.5.1.

    As far as I can tell it is a bug and you should report it to tech support. You should send them one of your files this happens to for them to look at. You won't be able to attach it directly to the support request so you should upload it to a file sharing service and include the download link in your request.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

  • Marc S.

    Thanks Brian,
    i sent a request and as for the picture, i was able to attach it to the support message so i didn't have to claim a sharing service 


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