Photo size changes

Marc S.

• June 30, 2022 19:31

hello,
When I open a DNG image with the size 3072*2304 pixels, the information of PR 2022 says that the image is only 3061*2297 pixels in size. When I export this dng as jpg it has only 3061*2297 pixels. why do I lose some pixels here? am I doing something wrong?
thanks

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  Volker Gottwald

  • June 30, 2022 20:07

  put a pot under the monitor, catch the lost pixels and pour them back. 😊

  it's not your fault.

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  Brian Lawson Community moderator

  • July 01, 2022 02:03

  Volker, that's called a bit bucket. It's where all the bits that disappear wind up. 😉

  Marc, There is another user having this same problem. I don't see it with my files but I did see it with one of hers. I don't know what the problem is or why it happens but I suspect it may have something to do with the new lens correction feature that was introduced in 2022.5.1.

  https://on1help.zendesk.com/hc/en-us/community/posts/6851704224269-2022-5-Cropping-my-RAW-photos

  As far as I can tell it is a bug and you should report it to tech support. You should send them one of your files this happens to for them to look at. You won't be able to attach it directly to the support request so you should upload it to a file sharing service and include the download link in your request.

  How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  Marc S.

  • July 01, 2022 05:40

  Thanks Brian,
  i sent a request and as for the picture, i was able to attach it to the support message so i didn't have to claim a sharing service 

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