ON1 Keeps Crashing!
So, I put in a request for the ON1 2022.5 crashing. The tech team said that that are aware and there is nothing they can do. They asked if I wanted a refund. What??? How about go to your Software folks and ask why we are getting users that ae having issues? On1 does not seem to be confident, nor do they want to compete for business. How does a company survive with an attitude like this? Does the CEO of the company support this type of response? No effort in resolving the issue. Oh, sorry, we give up???
Here is the response I got:
Unfortunately, there is not another solution to this issue regarding continuous crashing.
If you would like us to process a refund for your recent purchase of Photo RAW 2022 please let us know.
Cody | On1 Technical Support
>Jun 30, 2022, 08:13 PDT
>Thank you for contacting ON1 Software. We apologize for the hassles you are experiencing.
>We’re investigating some user reports of crashing with our latest update.
>The only immediate suggestion I have is to reinstall the previous version:
>You can reinstall the previous version from here:
Given up? No effort in solving the issue?
They’ve apologized, told you they are investigating the issue and offered a short term (immediate) work around of reinstalling the previous version (until they identify the problem and come up with a fix).0
Today is second day using and learning. Maybe 2 hours? First crach. Would not close.0
Bob, would you care to elaborate? Did it crash or did it hang when you tried to quit the program? What exactly happened?0
Good point, Brian. Tried to close after editing a little. Nothing. Tried again and got the typical "not responding" - wait or close message. Waited. Nothing. Then tried again and chose close.
Reopened just fine. Could not find any temp files or crash files anywhere so seemed to be a clean crash oif that makles sense.0
And it also had the "please wait while we alert Microsoft of the problem".0
This is a known problem and has been a problem for several releases now. Until ON1 gets it fixed all we can do is force quit the program. It doesn't seem to hurt anything to do that when the program hangs during shut down.0
With so many users and so many different hardware/software configurations, it can be challenging for the software manufacturer to reproduce the issue. The maker of another product I use (not photography related) will make a remote connection to a users computer (with the user's permission of course) and take data from various system files in an attempt to find the cause. Typically they are successful. It is easier than trying to configure a computer exactly the same as the few users who experience some issues. Not sure why ON1 does not do this. Note that I have never experience the issues mentioned in this post.0
Ive had the same problem it crashes even when scrolling through an album i had to delete ON 1 and reload the older version luckily it was downloaded in a different place I have asked if they could send a message when its repaired hopefully they will0
Now I'm having it crash when I'm in browser mode. Just trying to select my pictures for editing. Seems the more I use it the more unstable it's becoming. I've actually switched to my photo lab application now. I might request a refund on this because they don't really seem to care and don't really seem to be really working on it and a lot of people are having a lot of issues with it. It's sad because it's got some really nice features and can be a really nice program, albeit slow and little clunky. Definitely not something you would use for wedding work but for much smaller runs. It can be a nice application to use, but this is just a prototype state that it's in very far from being a releaseable product but they went ahead and released it anyhow.0
Yes Steve i was having the same problems your describing but no problem with 22.5 so i'll stick with it till they solve it you can get the earlier version like me i have LR & PS i'm only an enthusiast so i'm prepaired to wait i like editing my Fuji files in ON 10
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