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Cloud Sync not working

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5 comments

  • Brian Lawson Community moderator

    Are you really trying to upload 1 terabyte of files? Does your account have access to that much cloud storage?

    You should talk to tech support about this, sorry. I don’t have an answer for you.

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  • Paul Larche

    I am trying to upload about 250 GB.  I purchased 1 TD of storage.

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  • Peter Gude

    I had the same issue with uploading the originals , in the log were errors on the raw file but I could open them without issues . I had to start all over with the sync , but I choose not to upload the originals

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  • Brian Lawson Community moderator

    I don't have an answer for you Paul, sorry. You'll need to talk to tech support about this.

    You can do as Peter did and check the log file. I would quit Photo RAW, trash the existing log file, then relaunch PR and start the sync again. When the error dialog comes up again the error should be close to the end of the file.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Paul Larche

    That's what I will do.  Thanks.

     

     

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