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Export preset is doing undesired resizing; how to change?

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23 comments

  • Rick Sammartino Community moderator

    Can you post a screenshot of your export settings? Looks like you've got some resizing set somehow.

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  • Ian Leslie

     

    Yes, the first is the original jpeg at full resolution:

    Then my export preset. The problem is the Standard Save. The Facebook preset is working properly: 

    Then the exported file, drastically decreased in file size/resolution:

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  • Rick Sammartino Community moderator

    The problem is that you have 2 export settings selected. The top one is for facebook at 2048 and that's the one you're looking at. You should have another file somewhere from the second setting that should be full size.

     

     

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  • Ian Leslie

    The Facebook Resized is one folder, and the Edited 2022 is a different folder. The 2048 should be going to the FB folder, and the full size jpeg (which I assumed 100% quality meant in the export preset) should be going to the Edited 2022 folder. But the Edited 2022 folder is showing the 2048 resized photos. In the screenshot you can see that I'm looking in the Edited 2022 folder, not the FB Resized. 

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  • Rick Sammartino Community moderator

    You'll have to post better screenshots of export. I can only see part of the Standard settings and none of the Facebook settings. 

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  • Ian Leslie

    Oh, I've posted the whole screen, are you not seeing the full screen layout of the program? 

     

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  • Rick Sammartino Community moderator

    I need the folder settings up there. The facebook settings aren't shown at all.

     

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  • Ian Leslie

    This?

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  • Rick Sammartino Community moderator

    Yes for the Standard preset, still don't know how the Facebook preset is configured. This one looks correct to me. The proper preset to the proper folder.

    If that's not what you're getting then you'll have to take it up with On1 tech support.

    At least we know why the file sizes were off.

     

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  • Ian Leslie

    The Facebook settings are going to the right place.

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  • Ian Leslie

    Actually I don't know why the file sizes are off. 2048 size files should be going to the FB folder, and full-size files should be going to Edited 2022. But both folders are getting 2048. So I'm not sure why that's happening. 

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  • Rick Sammartino Community moderator

    No, what you're telling me is that they're going to the wrong folders, but the file themselves are the right size. Facebook is 2048 and the other is full sized.

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  • Ian Leslie

    Maybe a bug with the latest update? 

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  • Ian Leslie

    No, none of the exported files are full size, that's the problem. They are originally displayed as full size jpegs, as they should be. But when I finish editing and export to the two folders, they are both going downsized. There are no full-size exports, even though the one export preset should be doing that. 

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  • Rick Sammartino Community moderator

    Looking back I see that you've added 'Edit' to the name and that's the one that's 2048. In that case you'll need to ask On1 about it. I don't see anything wrong with your settings.

    You can link this thread to your Support ticket for them.

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  • Rick Sammartino Community moderator

    You never showed me the other file, so I don't know what size it is.

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  • Ian Leslie

    It's the third screenshot in my first screenshot post, it's showing the exported file as being 2048 x 1365 when it should have been exported at full size (6240 x 4160). 

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  • Brian Lawson Community moderator

    Try clicking the reset button in the export window then re-select your two presets.

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  • Rick Sammartino Community moderator

    The third screenshot is the Export to the '2022 Edited' folder. I never saw what went to the 'Facebook Resized' folder.

    In any case, as I said I don't see anything wrong with the settings.

    Brian: Ah, good idea.

    Sorry, I'm out of time and have to go. I'll check the status in the morning.

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  • Ian Leslie

    Ok, I reset them. So now when I just select Standard Save (the one that should be exporting full size), it does export to the correct folder in full size. However, if I select both Standard Save and Facebook Resized export presets, it sends 2048 size files to both folders; it's not sending different sized files to their respective folders. 

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  • Ian Leslie

    I'm looking back in my Edited 2022 folder (the one that should have the full size edited jpegs) and it was getting full sized jpegs in May. Then in June I see that the files going to that folder were 2048 instead of full size. Was there an ON1 update in June? Wondering if anyone else is having similar issues if they are using more than one export preset. 

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  • Ian Leslie

    I'll get in touch with tech support but thanks for all the help, I appreciate it :) 

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  • Chay Wesley

    Hi.  Just wondering if you ever got this resolved?

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