ON1 Damaging RAW file?
I'm in the middle of a "head scratcher"...trying to figure out what's going on.
Just downloaded and installed 2022.5(16.5.1.12526). Windows 10 laptop. Images located on an M2 SSD in the laptop. Note that I do not use catalogs.
I had edited an olympus ORF file. Everything went fine. Editor was closed. Had been viewing other images in the same folder using the PR browser. Scrolling through images with the right arrow key. At one point, hitting the arrow key instantly closed PR. I reopened PR and got the message saying that PR had not properly shut down. I added a note saying what I was doing and proceeded to open PR.
When PR opened, I received a message saying a file "is damaged and caused On1 Photo to crash. This file will be ignored." The file in question is the one that I had edited. The PR browser showed an icon with a line through it for that file. The file could not be opened.
Firstly...how can a RAW file be damaged by PR? Isn't "non destructive" the Holy Grail here? I deleted the ORF file and recopied the file from my SD card. No improvement. The PR browser still showed that the file was bad. How is that possible? I tried renaming the newly copied file. It still wouldn't display it. Tried renaming the on1 file. The image still would not show in PR.
Deleted the jpg and raw file and recopied again from the SD card. Quit and restarted PR. The browser will still not show that preview in Browser. But...it now shows as a blank image. I double click the blank image in Browser and get the icon with a line through it indicating it cannot be displayed. But...if I wait a bit, the correct image does appear. I renamed the ON1 file back to match the newly copied image file. Quit and restarted PR. Same blank image shows. Opening in browser shows the "can't display" icon, then a delay, then the proper image opens. Now all my edits on the file are back. Everything is working normally...except that images shows a blank preview in browser, and it takes extra time to open. After I've done the double click on the blank preview...it now shows properly in the browser. After a quit and reopen of PR, the preview is again blank for that file.
How can PR "damage" a RAW file? Why does PR seem to remember the file name of something that it previously flagged as damaged? Why will it not properly display the preview in browser...but will open it with a delay when double clicked?
Seems like something very strange is going on. I hate it when stuff like this happens. It damages my trust that edits will actually be preserved...and not lost in a crash.
Anyone with any ideas?
Thanks!
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Your files are not damaged and it's a known issue others are having.
Read through this thread
https://on1help.zendesk.com/hc/en-us/community/posts/6800083807245
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If you had taken a look at other recent posts, you'd see that there are other threads about this exact subject.
The photos are not corrupt. It's a bug in Photo Raw that's causing them to be misread. I haven't been able to use 2022.5 AT ALL since it was released for this exact problem. Been waiting 3 weeks for a bug fix now.
Your files are fine and when ON1 fixes this you'll be able to read them. For myself, I've had to go back to 2022.0 just so I can use the program without crashing. If this is a serious problem for you, you might need to go back a version or two as well.
Also you should report this to On1 tech support.
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Now that I know it's a PR problem, I'll submit a tech support request tomorrow.
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If you get a solution John please let us know as there are a lot of us in the same situation. I haven't been able to use 2022 since 2022.1 and in the same position as Rick.
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