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Effects 2021 not working with Photoshop 2022

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10 comments

  • Brian Lawson Community moderator

    ON1 products do not expire as long as you own them outright or as long as you keep your subscription active if that is the route you took to obtain them.

    What exactly did you do to reset your MacBook? Have you tried reinstalling Effects 2021? That should reinstall the plug-in as well.

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  • Eric Richards

    I just reset at factory settings. As a brand new one. Running same MacOS, same Adobe legit programs.. So i had to reinstall all my programs, including ONE1, and this one is the only one that is not working. I used the dmg file I had saved. I used a new dmg downloaded from ONE1 website. Not working. Effects 2022 trial working fine..

     

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  • Brian Lawson Community moderator

    You don't just reset a MacBook. What exactly did you do? To reset you would have had to wipe the hard drive and re-install the OS and all your apps. Is that what you did?

    Which model MacBook Pro are you running? Which OS version?

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  • Brian Lawson Community moderator

    I don't mean to sound picky but I need to understand exactly what happened so I can figure out where to go from here.

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  • Eric Richards

    I have been legit customer of ONONESOFTWARE since 2007, and I have the entire history of my purchases. The only thing I can mention is that when I reinstall Effects 2021 the first time after resetting my Mac, I got a message telling me that I had reached the maximum activations. I clicked on "deactivate all" and now I am able to use Effects 2021 as standalone but can't find plugins either in Filters or Automate (where I do find Effects 2022 trial version ..

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  • Eric Richards

    Man I reset my Macbook Pro 2016!!! Youre not picky amnd I am not dummy! Yes blanked the hard drive (Command + R), reinstalled MacOS and everything is working fine! Except Effects 2021. And by the way why is Effects 2022 trial working as well as Effects 2021 was working before the reset? My Mac runs Monterey 12.5.

     

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  • Brian Lawson Community moderator

    I didn't mean to imply you are a dummy. I just wanted to be sure I understood exactly what happened before I started offering any advice that could make things worse.

    • Did you install Photoshop before installing ON1 Effects 2021?
    • Have you tried reinstalling Effects 2021?
    • Installing the Effects 2022 version would have overwritten the plug-ins for 2021 if they had been installed. I would go to the Photoshop plug-ins folder and remove any ON1 plug-ins you find then reinstall Effects 2021.
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  • Eric Richards

    I installed Photoshop before. And after..

    I have reinstalling Effects 2021 few times, before installing Photoshop and after.

    I have cleaned my mac from any ONE1 folders and files (go to Library/Application support?...

    I only installed 2022 trial to see if it was working. And removed it after.

    Thx

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  • Eric Richards

    And I have sent requests to ONE1.. Again I can use Effects 2021 a a standalone but no plugins in Photoshop.

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  • Brian Lawson Community moderator

    I don't have any Adobe products so I cannot do any testing on my machine to try and replicate your problem.

    This is what I would do.

    1. Clear out Photoshop's plug-ins folder.
    2. Reinstall Photoshop
    3. Reinstall ON1 Effects 2021

    This article from Adobe might help:

    Photoshop plug-ins troubleshooting - Adobe Supporthttps://helpx.adobe.com › photoshop › plug-ins-photos...

    If none of the above solves your problem you'll have to talk with tech support, sorry.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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