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Supported video cards & performance

Victor Boase

G'day from Sydney,

I've been using On1 for more than 4 years now and I have never been satisfied with performance. Images are slow to load and I often have problems with jittery brushing, especially when 100% feather. Also have crashes when editing multi layer composites.

Is the Nvidia Geforce GTX 1050 ti  supported by On1 2022? I think this is a 3.3

It has 4000MB of VRam. Running on windows 10.

I use a Samsaung 1GB SSD card for images storage and on1 cache. 300GB spare space

My system is an Intel i5 8400 CPU running at 2.8 Ghz and 16G  of RAM (2018 PC 64 bit).

Many thanks for your advice.

Vic

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Comments

12 comments

Date Votes
  • Rick Sammartino Community moderator

    If you've done all of the standard checks and set the system preferences (1/2 way down in the 2nd article), then you'll have to contact On1 support about it. I'll post the links below if you need them. By the way, brushing while zoomed is always jittery.

    https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

    https://on1help.zendesk.com/hc/en-us/articles/360035750991

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Russell Webb

    Hi, just from my previous experience with the 1050TI.

    After many months trying to get On1 to work with the 1050TI even after going from 16 to 32 GB sticks of ram I looked for and purchased a used NVIDIA GeForce GTX 1060 6 GB. (Pensioner can't afford mega £££ for new)

    Has  made a significant difference compared to the 1050TI to how On1 2022 runs.

    I did try before going down this route the obligatory advice of update drivers and as previous updated ram but the update of the graphics card was the key for me. Russ. 

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  • Victor Boase

    Thanks Rick. I thought I had posted a reply to you yesterday, but could not find it when I looked again today. 

    Thank you for your service to the ON1 community. I truly adnire your generosity. I have done all I can with following the recommendations as per the articles you reference and more. I also note the way that windows 10 updates sometimes disables the customisation of the ON1 program and use of the video card in the NVidia settings.

    Given that I have experienced this problem pretty much all of the last four years I suspect the problem is the video card. I have tried to update the driver but the model (GTX) is not listed by NVidia. The VRAM looks more than adequate and the O/S too.

    SInce receiving you reply I have logged a support tickey with ON1 support and supplied all the system and dxdiag stats they require.

    Thanks Russell, I think you have confirmed my conclusion that the GTX 1050Ti is not up to the job.

    Depending on the response I get from ON1 Support I will follow your example and see what better card I can get for the system I have (now 4 years old at least).

    I will update this post when I have something more concrete as a solution.

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  • Rick Sammartino Community moderator

    Your card may not be the fastest, but it should still work. Up until recently, I was using a 7 year old card. I only updated it when Nonoise came out which needed more RAM.

    There is a note right at the bottom of this article about non supported GPUs. Yours isn't on it.

    https://on1help.zendesk.com/hc/en-us/articles/7126901421581--1-Error-using-ON1-PHOTO-RAW-2022-5-or-Resize-AI-

    I'm pretty sure this is the driver for your card...

    https://www.nvidia.com/en-us/drivers/results/109860/

    Bottom line... your card should work, but a newer card of course will speed you up.

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  • Rick Sammartino Community moderator
    • Edited

    Forgot to mention, here is another article about system settings...

    https://on1help.zendesk.com/hc/en-us/articles/360034998831-ON1-PHOTO-RAW-2022-2021-Video-Card-Performance-Settings-in-Preferences

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  • Victor Boase

    Thanks again Rick.and especially for the link to a driver that may improve things. I wasn;t sure whethe the list of unsupported cards was exhaustive so I did not take it to mean mine also wasn't suported.

    Yes, I have read that article about adjusting the Preference settings and decided mine are best at about 50%.

    I have also located on Ebay a (used) GTX 1060 6gb card but it is subject to an auction and with this news I may not need it.

    I'll update this comment when I have more news.

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  • Andrew Jones

    Point of information - I have a GTX 1050Ti (+ 8GB RAM + scratch drive + dedicated SSD drive for images) and I have no problems.

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  • Victor Boase

    Thanks Rick for the link to Nvidia GPU updates. Strange though, because I could not get a download working even though a message informed me that the download would finish shortly. Instead I tried the Drivers tab and identified a GTX 10 series driver page that includes the 1050 Ti. I downloaded and iinstalled it, checked that the GPU settings survided the update and fired up ON1. BIG improvement!

    The one thing still on my mind is whether I need to re-install ON1 having read this may be necessary in one of the Knowledge base articles. Now I cannot find that article and I wonder why it is necessary.

    Thanks Andrew for your prompt which I received before downloading the driver update. Your comment gave me fresh determination to pursue the update. I am very pleased with the improvement in performance so far and may even try tweeking the preference settings for optimisation.

    I am still a little concerned that some of my catalogue image previews are not showing. I can click on the vacant image and click "E" and the image loads quite quickly now. I think I read somewhere that these will load in the background so perhaps it will catch up. There does not seem to be any way of prompting the system like LR with its "Find photos" command when photos are moved and the catalogue link is broken.

    Thanks everybody for your help.

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  • Rick Sammartino Community moderator

    I don't see a need to reinstall Photo Raw, but it won't hurt anything if you want to.

    There is an option to Refresh Preview at the bottom of the Photo Menu if you have some images that aren't showing in Browse.

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  • Victor Boase

    Thanks Rick. Missed that.

    I note that refreshing previews has updated a folder of images I had been accessing earlier today with many blank previews.

    All good now. I think I can rule off on this string now. Thnaks to all.

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  • Russ Gfeller

    Howdy Victor, What version of ON1 are you running? I had a continuing problem of blank previews and supposed corrupted RAW files with the latest version. I had to roll back to 2022.1 to be able to go back to work without issues. Not sure I will upgrade again until the problem is fixed.

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  • Victor Boase

    G'day Russ.

    I am running 22.5 and have not had any of the problems you are having apart from the slow previews that are a GPU issue. Have you checked the preivew setting you are using? It helps not to have hirez previews. I did have one instance of a corrupted file when downloading from my camera SD card about a month ago. No repeat since.

     

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