Screen and export look totaly different

Jens-Matthias Keindorff

• August 14, 2022 16:05

Hello, 

I made a picture with 2 layers. One contains the Moon the other the surrounding nature. On screen everything looks fine. But when I try to combine the layers or export I see totaly ugliy mismatch of masks. 

Anyone knows whats going wrong here? 

 

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  Rick Sammartino Community moderator

  • August 14, 2022 17:05

  That is often caused by the GPU. Could be insufficient graphics memory but could also be drivers.

  Check these articles to update the driver and also delete settings which can often cause strange problems.

  https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

  If those don't help you should contact On1 support. Send them your examples and explain what you've already tried to fix it.

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  Jens-Matthias Keindorff

  • August 14, 2022 18:07

  Hi, 

  solved the issue using a different blending mode. First I tried to delete the overcasted moon by black masking with a brush. Then blend in the moon from the 2nd layer using a brush as well. 

  With the new setup I isolated the moon using the AI masking. As this is the top layer the area below is hidden, but due to masking just where the moon is. Thus this way it's much more easier and it works. 

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  Jens-Matthias Keindorff

  • August 14, 2022 18:13

  Thanks Rick, 

  I thought it couldn't be a driver problem, because neither Windows, nor On1 recently changed anything and the issue occured just at that trail. No issues with other trails. So I think the problem sit in front of the keyboard.  :( (Never mind it's just me) 

  Have a nice evening..

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