NoNoise AI Sync feature is broken in the latest release

Raymond Lemieux

• August 18, 2022 18:53

I just upgraded my installation of NoNoise AI 2022 from 16.1.0.11675 to 16.5.1.12526 and the Sync feature appears to be broken. Now when I try to Sync a folder of files, they don't receive any noise reduction. The thumbnails look like they've been updated and they show the badge in the bottom right, but the subsequent files are simply duplicated on export with no NR at all. It's obvious that nothing is happening because the export of each file takes only a couple of seconds instead of the dozens of seconds it would normally take. This occurs whether I choose the Original option or the High Detail option. Very annoying.

I'm on Windows 10 and am following the instructions for Syncing in this video:

https://www.on1.com/videos/how-to-batch-process-photos-with-on1-nonoise-ai/

Can others with latest release check this?

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  Rick Sammartino Community moderator

  • August 18, 2022 22:08

  I don't have the latest release to check it. Maybe someone else can do that.
  If it's a reproducible problem then you should report it to On1 support for them to look into.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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  Brian Lawson Community moderator

  • August 18, 2022 23:55

  I just tested this in the latest version (2022.5 build 16.5.1.12526) and it is working for me.

  However, you should know that the AI is not used in the syncing. Whatever settings were used for the original image will be copied directly to the synced images. That may not be what you want depending upon the individual photos.

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  Brian Lawson Community moderator

  • August 18, 2022 23:57

  I should have added that you should try the Delete Settings procedure.

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  Raymond Lemieux

  • August 23, 2022 00:52

  Yes, I know syncing applies the same settings to every file ... but did not know that deleting the settings was a thing, or that it could fix this issue. I already reverted to the previous version, which is fine for my needs. I'll remember to delete the settings if I have problems with any future updates.

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  Mangesh Sangapu

  • October 15, 2022 18:51

  I just noticed the same issue as the original poster. The files are not being processed. Also ON1 NoNoise is crashing when starting. I'm on the latest version of the plugin and ON1 Photo RAW.

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