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New in Cloud Sync

Gerald Uhlhaas

Hi, I have recently subscribed to cloud sync and having some questions that maybe is because of the person in front of the screen not knowing how to :-). I have a scenario of a Mac, iPhone and iPad where I sync folders from Mac and also publish local folders from iPhone and iPad.  

First of all after having done the setup, I wanted to change the label of the devices. On the Mac in the preferences I could do so, but I can't for the mobile devices. I assumed its because how its labeled in the settings there, so I have changed it. But the change was not reflected. Even if if completely disconnected the device and integrated again. Do you have any idea? And if its not me doing something wrong, I would raise a support ticket. 

Then I have a question to the status window of cloud sync in the Mac Application. There is a turbo button. But I am getting confused with the label description toggle. I don't know if its being on or off once I pressed the button? I am asking because when I sync for instance 150 pictures of a catalog folder its fast for the first 5 and then stuck for 10 min doing nothing. If I close and restart the app, then its again very fast for the first 5 pictures and stuck again. I have a 100 mbit line and assume the network is not the bottleneck.

The first folder having synced has jpegs and raws in it. In the Mac App I can group them, but on the mobile apps, they are side by side. And I can only exclude the jpegs from being synced instead of setting the same option to group them. This is confusing. Is this a missing feature?

On the mobile app, I wonder when pressing on the cloud sync button, why the devices do not appear immediately. I always have to press the button twice to remove the message "your other devices will appear here". 

When browse and edit a picture taken on the mobile device on the Mac App, in the info tab, the size of the image in MB is not shown. 

if you stick to the local photos folder per device you still know where the original is located. But when you publish them on an Album,  is there a way to identify where the original is at home? I can create a smart album with the setting cloud sync published remotely but I don't know if this is the iPad or the iPhone. How do you organize to have the mobile device pictures somehow stored at your Mac?

Thanks 

Gerald

 

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Comments

3 comments

Date Votes
  • Gerald Uhlhaas

    Hi, I need to add some experiences, when I want to delete a picture (raw/jpg) that is in a folder published for cloud sync, it takes me 45 seconds having the file deleted showing the dialog "preparing file operation (having Mac with internal ssd) Also when closing the app, on the Mac I have a long idle time with the message shutting down disconnect from cloud sync also round about 30 seconds. Sometimes also taking long time to close the app with the message "shutting down the data sources". It takes that long I brut force killing the app on operating system level. What's that all about? All to do with sync? Its making my Mac Studio to a slow horse. :-(

    Do you share the same experiences, or did I do something wrong in the config? I started with only one folder having 100 images inside.

    Thanks
    Gerald

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  • Rick Sammartino Community moderator

    I don't use mobile or sync and you'll need someone who does to answer most of this. In the mean time if you search for mobile, 360 or sync above, you'll find some articles that might help.

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  • Brian Lawson Community moderator

    I gave up trying to use the Cloud Sync feature for exactly the same issues you have described Gerald. All I can suggest beyond reading the articles Rick referenced is to contact tech support, sorry.

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