Removing files/folders/catalogue completely

Dennis Archibald

• September 03, 2022 06:09

ON1 is not running as advertised. In fact not at all. I would like to remove any installed files, photos etc. from the system. I tried a uninstall and reinstall, reboot and so it goes on. I am at wit’s end and want to clear the system out, uninstall and reinstall.

Can someone help me with this please? Thanks Dennis

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  Roger Gough

  • September 03, 2022 11:52

  I would suggest you take a look at this article:

  https://on1help.zendesk.com/hc/en-us/articles/360053531111-How-to-Manually-Uninstall-ON1-apps

  Good luck!

   

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  Brian Lawson Community moderator

  • September 03, 2022 20:30

  This is the process I use to manually remove all traces of the program.

  1. Uninstall via the Add/Remove Programs
  2. Remove the C:\Program Files\ON1\ON1 Photo RAW 202x directory
  3. Remove the directories with "202x" in their names located in C:\ProgramData\ON1
  4. Remove the directories with "202x" in their names located in C:\Users\<user>\AppData\Roaming\ON1
  5. Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Photo RAW 202x.lrplugin
  6. Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Resize 202x-suite.lrplugin
  7. Remove the 202x files in this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\External Editor Presets
  8. Remove the 202x files in this directory C:\Program Files\Common Files\Adobe\Plug-Ins\CC

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