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Stopping preview generation?



  • Brian Lawson Community moderator

    Which MacBook Pro are you running?

    Have you tried the Delete Settings and/or Reset ON1 Photo RAW options?

    Delete Settings File

  • Gianni Sarasso

    1) Nome modello: MacBook Pro, Identificatore modello: MacBookPro16,1, Nome processore: Intel Core i9 8 core, Velocità processore: 2,3 GHz, Numero di processori: 1, Numero totale di Core: 8, Cache L2 (per Core): 256 KB, Cache L3: 16 MB, Tecnologia Hyper-Threading: Abilitato, Memoria: 16 GB

    2) yes

  • Brian Lawson Community moderator

    You'll have to talk with tech support about this Gianni. I don't have an answer for you, sorry. I've never seen the Browser stop working as you've described. The message that the program is stopping preview generation and disconnecting is normal.

    Did you do both the Delete Settings and Reset options? If you haven't tried the Reset yet do that before contacting tech support and be sure to tell them you've done both steps or they will ask you to do them before continuing to look at the problem.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide


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