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Previews showing different photo

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3 comments

  • Rick Sammartino Community moderator

    I can't imagine how that could happen. What happens if you refresh the preview?

    If the preview is showing a different image, that sounds like a corrupt database to me. You can try Deleting the settings but I imagine you'd have to do a full Reset and rebuild all of your catalogs and albums. 

    You can try the Delete settings option anytime, but you might want to check with On1 tech support before Resetting your catalog.

    https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

     

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  • Gerry Whitmarsh

    I have noticed this a few times too. I just regard it as one of the many quirks of the application, which are difficult to replicate on demand, and get on with my life. 

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  • Christopher Curtis

    Like Gerry, I have seen this occasionally. Thankfully not when I have a tight deadline.

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