Link for On1 2023 download not working

Jorge Mundt

• October 10, 2022 17:15

There's a link available for download 2023 version but it's not working. It's pointing to https://on1help.zendesk.com/hc/es

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  Rick Sammartino Community moderator

  • October 10, 2022 17:26

  Try this...

   

  https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners

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  David Low

  • October 12, 2022 21:24

  The link for the Mac version of 2023 is not working. It goes to my download folder but I get this message when I click on the dmg file  - 

  “ON1_Photo_RAW_2023.dmg-8.download” doesn’t appear to be a valid download file.

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  Rick Sammartino Community moderator

  • October 12, 2022 21:29

  If it still has 'download' at the end, it hasn't finished downloading yet. If the download failed, start it again.

  “ON1_Photo_RAW_2023.dmg-8.download”

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  Brian Lawson Community moderator

  • October 13, 2022 01:03

  The -8 in the file name tells me you've tried this multiple times. I would delete all the .download files before trying again.

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  David Low

  • October 13, 2022 01:25

  Now when I click on the Download on the main page it goes to Release Notes with no link to a Mac or Windows download. Help!

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  Brian Lawson Community moderator

  • October 13, 2022 01:28

  The Release Notes page does have download links for both Mac and Windows. Clear your browser's cache and try again.

  

   

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