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Photos opening with Red Cast

RoGina Montgomery

I'm trying the trial version of ON1. When I open a photo from my catalog, it has a red cast over it. How do I get rid of this?
Sony A7IV

Mac OS  Monterey 12.5 

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Comments

10 comments

Date Votes
  • Rick Sammartino Community moderator

    Looks like you've got a mask turned on somewhere. I can't see it in your screenshot. You can try reopening the image or select the original snapshot to clear it.

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  • RoGina Montgomery

    How can I stop the image from opening with the mask turned on? Here's another example. All I'm doing is opening the image and  a mask is beingapplied. This one shows the snapshot level. There's nothing else for me to select. 

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  • Rick Sammartino Community moderator

    I am unable to make this happen. If you close On1 and reopen it, whatever is wrong should be reset. If it isn't, then you'll need to contact tech support.

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  • Brian Lawson Community moderator

    You might want to watch some of the training videos and the intro to 2023's features that was published this morning before the program was released.

    https://www.youtube.com/watch?v=YRzXKz7BgPk

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  • Rick Sammartino Community moderator

    Another person just reported this same problem, so it doesn't look like just a mask turned on. As mentioned, best bet is to report it to On1 tech support.

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  • Brian Lawson Community moderator

    RoGina, if you'd like to post one of your Sony files for me to download I'd be glad to take a look and see if this happens on my system. Upload the image file to a web sharing service like Dropbox or WeTransfer then post the download link here for me.

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  • George S
    • Edited

    I just opened a ticket regarding this issue, it seems that is happening with uncompressed raw files from Sony A7IV. Testing with compressed versions the pink/red cast is not there.

     

    Some test files from the Sony A7IV 
    https://drive.google.com/drive/folders/1RDUXI1zU_-KVGWK6i8IqZ6wNPQd9G9j-

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  • George S

    The response from the ticket that I've opened: 

    "We're investigating the issue and have received a few reports of this... appears to be an issue with uncompressed Sony files.Our dev team has logged a bug and will be working to address this issue.

    We’ve linked your support ticket to our open bug ticket.

    We'll be working to get a fix out ASAP. Thanks for your patience."

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  • Ben Coyte

    I am experiencing the same problem, using the same camera, so would be interested in hearing about the solution ASAP too.

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  • Wil Voermans

    I 'm a Sony user (A7IV) and have no more problems with the Red cast since
    Release Note:  Version 2023 (17.0.1.12965) — October 24, 2022
    • Fixed a color issue with some uncompressed Sony raw files.

    Using Windows 10 Pro

    Nvidia RTX 3070 8G , Studio Driver  526.98

     

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