On1 2023 Files turning pink

Frank Fiorentino

• October 10, 2022 21:25

I am on an M1 MBP. When I open Browse and click on a RAW file from my Sony A7IV, the photo turns pink and I I cannot get it to go back to being normal. See screenshot from the Browse module for example.

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  Rick Sammartino Community moderator

  • October 10, 2022 21:32

  Ok, you're the second to report this today. No idea why it's doing that so you'll have to contact On1 tech support and ask them.

  https://on1help.zendesk.com/hc/en-us/requests/new

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  Frank Fiorentino

  • October 10, 2022 21:39

  Thanks. I contacted tech support and will update this thread when I hear back.

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  George S

  • October 11, 2022 10:14

  I just opened a ticket regarding this issue, it seems that is happening with uncompressed raw files from Sony A7IV. Testing with compressed versions the pink/red cast is not there.

   

  Some test files from the Sony A7IV 
  https://drive.google.com/drive/folders/1RDUXI1zU_-KVGWK6i8IqZ6wNPQd9G9j-

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  George S

  • October 11, 2022 11:49

  Did you tried with the uncompressed version? 

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  Victor Bastos

  • October 14, 2022 02:13

  I have the exact same problem. Also with my Sony A7IV. In my case, I'm using the new Lossless Compressed L file.

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