2023 Install problem

Jack Hobbs

• October 11, 2022 19:46
• Edited

After 2023 installs (with no warning messages) I click to open 2023, then I get the error below.  This has been reported to tech support, with only a response about a type of video card I don't have.  So I suppose I have to wait for On1 to generate fixes?

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  Brian Lawson Community moderator

  • October 11, 2022 19:47

  There are several other threads here on this problem. It has to do with video card drivers.

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  Rick Sammartino Community moderator

  • October 11, 2022 19:49

  I would download a fresh copy of the installer. Then REBOOT my PC before re-installing it as an admin. It wouldn't hurt to disable your antivirus during the installation as well.

  If that doesn't help, you'll have to wait for On1 to get back to you.

   

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  Jack Hobbs

  • October 11, 2022 20:44
  • Edited

  Thanks Rick.  I rebooted, disabled my antivirus, re-downloaded, and installed as Admin.  No help.

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  Brian Lawson Community moderator

  • October 11, 2022 20:47

  Support just issued a notice about this problem.
  https://on1help.zendesk.com/hc/en-us/community/posts/9782926264589-System-Error-on-install-Vulcan-1-dll-not-found?page=1#community_comment_9814211558925

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  Rick Sammartino Community moderator

  • October 11, 2022 21:12

  This error is not about Vulcan-1.

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