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Super Select Not Working

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7 comments

  • Rick Sammartino Community moderator

    It's not you, it's the software.

    Please open a support request with On1 and attach your screenshots to the request.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • David Tillett
    Great answers

    If you can upload your original image to something like WeTransfer and include a link to this in your problem report then, assuming you are happy with this, On1 have the option to use it to improve the training of AI masking. The issue seems to be how the preview mask gets refined into the final mask, or at least that was the response when I reported a similar issue during beta testing.

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  • Walter Szymanski

    Thank you kindly, Rick, for pointing me in the right direction. I just opened a support request with On1 and attached my screenshots to the request along with the other details they asked for. Hopefully they'll soon be able to isolate and fix the problem. Again, thank you.

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  • Walter Szymanski

    Thank you, too, David, for your help. I was able to send Support my original image along with the ON1 Photo Raw Log and sidecar files. Hopefully they'll have enough info from these items to figure out what the problem is. Best regards.

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  • Tony Collins

    I'm having exactly the same issue with the majority of images I try super select on.

    I assume in all the demo videos they've been using images from the training set. :rolleyes:


    I'll submit a support request.

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  • Walter Szymanski

    Yup, I hear you, Tony. Here's hoping for a quick fix. Cheers.

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  • Stuart Schaefer

    I’m having the same issues as Walter. Super Select AI is just not there yet. Hopefully in the near future Super Select AI will get better with updates. 

    Cheers,

    Stu

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