First the Vulkan error and now this one "ONQtCore.dll"

Bert Harmsma

• October 14, 2022 13:26

First had the Vulkan error. I went to HP to search for driver-updates. Installed a new driver so the Vulkan error is gone. Did a fresh download and install. System reboot ... but now I have another problem:

 

What's next? What to do now?

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  Brian Lawson Community moderator

  • October 14, 2022 13:36

  vkGetPhysicalDeviceFeatures2 is part of the Vulkan code. There is still a problem with your video card drivers. Photo RAW is trying to call that piece of code to get some information about your video card and it isn't being found.

  The only thing you can do is report it to tech support.

  How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  Bert Harmsma

  • October 15, 2022 11:13

  Thanks for your reply. I'll report it to tech support.

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  Nils Rydberg

  • January 12, 2023 15:05

  Hi Bert & Brian!

  I also have a problem with missing Vulkan, therefore I got and downloaded an .exe file from the NVIDIA site. I guess this is an intaller app.

  My question: Where shall the Vulkan be installed?

  Regards,
  - Nils

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  Rick Sammartino Community moderator

  • January 12, 2023 15:57

  Nils, we have no info on how to install vulcan. The only note (see attached) we have is to update the video drivers. If you want to try installing vulcan manually, I imagine it should default to is required location.

   

  https://on1help.zendesk.com/hc/en-us/articles/9787382722957-Windows-Install-Error-vulkan-1-dll-was-not-found-Entry-Point-not-found-ON1-PHOTO-RAW-2023

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  Nils Rydberg

  • January 12, 2023 16:10

  Thank you, Rick, for your prompt answer. Hopefully it'll work as expected.

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