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Very slow performance

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18 comments

  • Brian Lawson Community moderator

    You can do a “save” by pressing the G key to return to the Browser then jump right back into the Editor. I do this on a regular basis. Especially right after painting a mask that takes a lot of brush strokes.

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  • anzenketh

    I found that the majority of the time my performance issues are related to catalog folders and the background work that goes on with them. Do you have any cataloged folders? 

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  • david stock

    Thanks for the reply..

    I don't use 'Catalog Folders'.  I see others having similar problems so I hope an upgrade is forthcoming. Until then I make adjustments and sit and wait to see the effects ..

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  • David Kick

    David, thanks for listing your system specs. You do not mention a dedicated GPU, does that mean you are using the intel integrated GPU? If so that is a big part of your issue. An modern integrated GPU is not going to run PR 2033 very well at all and your I5-3470 CPU is almost 10.5 yrs old.

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  • david stock

    David,

    Thanks for reply... appreciate it.

    I have an NVIDIA GeForce GT710  Driver Ver 456.71 2MB ram

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  • David Kick

    David, unfortunately, the issues you are experiencing with PR 2023 are most likely due to your video card. It was released in 2014 so fairly old and it only has 2GB video ram. Even though 2GB Vram meets On1's minimum spec I have seen many users report cards with 2GB Vram will not run 2023 well at all. As you can see below 8GB Vram is their recommended spec.  Personally I believe On1 needs to update their minimum spec to 4GB Vram because even though 2023 might "run" on 2GB it will not run well at all. Image below is current On1 graphics specs with the recommended specs on the right side.

                                        Minimum                                                              Recommended

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  • Rick Sammartino Community moderator

    Agreed. I had been using a GTX760 until recently. It was not able to keep up with NoNoise and Sharpening so I had to replace it.

    That GT710  is barely going to run Photo raw, let alone run it properly.

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  • David Kick

    Rick, I really think On1 is letting users down by not changing their minimum spec to 4GB Vram. Not sure what system they would be testing on where a 2GB card runs PR 2023 even half way decently.

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  • david stock

    Many thanks for the comments and advice .. just wish I could’ve found all this out earlier .. Looks like a new graphics card required at the very least … an expensive upgrade from Ver 2022.

    🥴🥴

     

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  • Nicolas de Vooght

    I agree with the slow performance of the software.

    My system is Windows 10 64 bit with an Intel 7-i7820 CPU, SSD drive, 32 GB Ram, dedicated Nvidia GPU Quadro M1200 with 4 GB Ram.  I often experience delays of 5-10 seconds before response to any command or mouse click.  Sometimes the software simply does not respond at all.

    My software has not crashed but is terribly slow.  On several occasions it did not save my editing when I went from image to image in the Edit pane .... therefore I lost over 1 hour of editing!

    Because there is no "Save" button I cannot regularly save my work.  The only work around I found is to regularly perform a "Quick Export", but this is a work around not a viable solution.

    My CPU is running max 20% and my GPU between 1 and 10%.  Very seldom for a couple of seconds the GPU will go higher.

    I cannot see where my system does not exceed the requirements of ON1 for using Photo Raw.  

    Nicolas

     

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  • Nicolas de Vooght

    Thank you Brian;

    Returning to Browser seems to launch the savings process.  It is simple and apparently works.

    Nicolas

     

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  • David Tillett
    Great answers

    You can also guard against losing edits in the event of a crash while editing using the "Save Settings" command under the Settings drop down menu, cmd/cntrl S. Then if you restart PhotoRAW and go back to editing that image you should get a message about a recovery copy available, confirm that you want to use that and everything should be back as it was at the time of the last save.

    This is not the same as saving by going back to Browse which is a permanent save.

    I have only done some basic testing by Force Quiting in the middle of an edit and it seems to work and it may be linked to actual image so you may not necessarily need to go straight back to that image, the saved settings may last until you next edit image, even if other images are edited in between. However,  I would go straight back in and do a normal save, possibly after creating a snapshot.

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  • kevin frey

    My Photo Raw 2022 is also running ridiculously slow. It takes many minutes to open, many minutes to do anything.

    My specs:

    Core I7-5820K
    32 GB RAM
    Win 10 Pro
    GEForce GTX 1080, 8GB RAM

    My Photo Raw 2019 never had this issue. Any ideas?

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  • Rick Sammartino Community moderator

    If you're going to update to 2023, do that first, it will probably fix most problems.

    If not, try as many of these as you can.


        1) Check that the GPU driver is up to date
        2) Make sure GPU is set for On1 to use it
        3) In Win 10 Graphics Settings/Options make sure High Performance is selected for On1.
        4) Remove any On1 folders from the path of your Antivirus
        -    C:\Program Files\ON1
        -    C:\ProgramData\ON1
        -    C:\Users\(your name)\AppData\Roaming\ON1
        5) Close the left panel while editing to prevent the previews updating constantly
        6) If you don't need catalogs, Turn off cataloging: Remove everything from the catalog and work directly off of your drives.
        7) If it's an option, move your cache to a fast drive.
        8) If you don't have a lot of RAM, move your mem swap file to a fast drive and give it twice your RAM size
        9) File > Edit > Preferences > Files(Tab) > UNCHECK Apply Lens correction automatically to RAW photos
       10) Run Windows   sfc /scannow   at an elevated prompt to look for errors on your PC
     

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  • Martin Evans

    Hi Kevin,

    I have a GTX 1060 6GB card as well. No way should PR take over 1 minute to load so I suspect you need to look at your system and suggestions from Rick. What I do know is that the 1060 GPU card in combination with an old CPU and motherboard was poor but when I put the same card in a new motherboard with a 12th generation i7 12700KF at 4MHz and a Samsung 970 EVO Plus NVMe m.2 SSD it was like a rocket in comparison. In addition when I looked at the GPU utilisation I was using much more GPU memory and GPU (I put this down to the newer/faster motherboard and PCIe slot it was connected to.

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  • kevin frey

    Thanks, everyone, for the replies!

    I hadn't realized hardware GPU acceleration was turned off, but enabling it solved the issue.

    I appreciate your help!

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  • Carl Traub

    Martin,

    It's interesting that you saw such a huge jump with your hardware upgrade.  The 1060 is only PCIe v3, so that's the maximum protocol that it could use. I don't know if you know what PCIe version your old motherboard was, but even if was v2, that's 'only' about a 60% increase in PCIe throughput (8GT vs 5GT) to your GPU. (PCIe 1.1 was 2.5 GT.)  That would move data into and out of the GPU a bit quicker, but would (should??) have no effect on the GPUs processing ability. So some other hardware component was very important in providing you a huge uplift in performance.

    It's regularly implied/stated here that a good GPU is the most important factor for a good PR experience.  Your results show that there is a lot more that PR needs than just a good GPU.  And that helps to explain why users with similar GPUs have such widely varying results with PR. The one component that is sounds like you didn't change in your upgrade was the GPU. It sounds like you got an astounding bump in performance (100% or more?) .

    It would take a descent amount of work, but it would be great if On1 could provide more insight into how the various hardware components affect the programs performance.  Or maybe they could write a a little utility based on one of their unit tests that could provide users with performance rating to let them know what to expect from their current hardware platform; a low score would indicate that a user should expect low performance from their computer using PR.

    The new generation of graphics cards just coming out support PCI 4 (NVidia) and PCI 5(AMD), which each double the previous versions throughput, which should also provide a nice bump in performance.

     

    Update - The PCI throughput numbers mentioned are all theoretical maximums, and shouldn't be taken to indicate real world performance. 

    And I also realized that putting a GPU into a lower-laned slot than it is capable of could hurt performance of a card, without users realizing the impact.  For example , putting a card capable of 16x into an 8x slot would cut the theoretical throughput in half.  This might also impact the results that some users see with PR.

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  • Martin Evans

    My old motherboard was PCI express 2.0 * 16

    When running PR 2022 on my old PC I barely ever noticed much in the way of graphics card memory or GPU usage. I never understood why when others were claiming 50% plus usage. I only had a dedicated graphics card, nothing on my motherboard or CPU.

    Good point about graphics cards and the slot you use, it can make a massive difference.

    The only component I kept was the GTX 1060 although as you point out it is running in a faster slot now.

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