2023 Won't Export

Answered

Norm Hamilton

• October 19, 2022 02:15

For some reason I can't get On1 Photo Raw 2023 to export images.

The log file is

Starting Export Tue Oct 18 19:09:47 2022
Exporting 1 photos with 1 presets
Error 1002 exporting IMG_6325.CR2
Ending Export Tue Oct 18 19:09:58 2022

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  Brian Lawson Community moderator

  • October 19, 2022 02:19

  The company says to try restarting your machine and to be sure you have both read and write permissions on the destination drive.

  If a restart doesn't help, you'll have to contact support.

  Error -1002 / -1003 when opening or saving a file

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  Norm Hamilton

  • October 19, 2022 02:43

  Thanks, Brian. I'll contact them

  I've already tried restarting and have no problem with the same file(s)/drive if I use On1 Photo 2022.

  Norm

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  Brian Lawson Community moderator

  • October 19, 2022 02:45

  Sorry I can't help. Submit a Request to support.

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  Väinö Louekari

  • October 19, 2022 04:29

  Occasionally I get the same log file, but if I check, the file is exported in spite of the error message. Go figure.

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  Gerry Whitmarsh

  • October 19, 2022 13:57

  A pre-2020 image? I get this often. Try opening the image in edit - make a minor change and save. Then try to export. Should work.

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  Norm Hamilton

  • October 19, 2022 14:59
  • Edited

  As it turns out, the only time it doesn't export is when I'm including my logo as a watermark. If I turn watermark off it will export. Also, when watermark is turned on it doesn't make the preview as 2022 did.

   

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  Bob McLeran

  • October 19, 2022 16:05

  Norm, had the exact same issue yesterday when I used 2023 for the first time. Follow the links provided in ON1 support and run the MicroSoft program available at: https://download.microsoft.com/download/F/5/E/F5E25FFA-D1AE-4B53-9114-C754FB306FC3/winfilefolder.DiagCab

  Has worked just fine (with watermark) since then. 

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  Norm Hamilton

  • October 19, 2022 17:01
  • Edited

  Thanks, Bob. On1 Support has told me they're aware of an issue with this and are working on it.

  Interesting that the Microsoft DiagCab could fix it though. I'm always hesitant to use things like that as I'm a total neophyte when it comes to the inner workings of the computer. LOL

  I ran the DiagCab but didn't make a difference.

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  Wolf Sverak

  • October 20, 2022 09:41

  Re Export problems with watermark:

  I just had the same problem. I installed DiagCab, but that didn't solve the problem. A 2nd look revealed that when installing the 2023 version my logo didn't come across. After installing the logo again it worked like a charm. 

  The fact that my logo didn't come across from the old version was a first. I believe it's worth fixing.

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  Bob McLeran

  • October 20, 2022 15:13
  • Edited

  I had the same problem with the watermark. Had to reinstall my watermark (fortunately had saved it in an easy-to-find location). 

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  Norm Hamilton

  • October 20, 2022 14:51

  I had also reinstalled my logo, however that didn't fix the issue for me.

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  Norm Hamilton

  • October 24, 2022 21:51

  Just installed the October 24 update and the issue has been rectified.

   

   

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