James Allen
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Activity overview
Latest activity by James Allen-
James Allen commented,
Ryan at tech support has been very responsive. While I wish the product was already past these teething problems, it is nice to see tech support is there and working on a fix.
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James Allen commented,
Ah. See now that's interesting. It will open Tiff files over 200mb that it creates. If all my other programs including ON1 photo raw 2021 can handle Tiffs that 2023 can't, you tell me where the pro...
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James Allen commented,
Yeah, no dice. I'm not impressed.
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James Allen commented,
1.04 terabytes free on the scratch disk. Attempting a reinstall after restart
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James Allen commented,
I have been following the troubleshooting tips. The complete uninstall of all previous ON1 products including hidden folders is where I am currently at. The problem is not limited to Tiff files. I ...
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James Allen commented,
My video card is well within requirements
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James Allen commented,
For what it's worth, ON1 Photo Raw 2021 opens these same files without issue. Will try a complete uninstall and redownloading the installer.
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James Allen commented,
I have submitted a ticket to technical support
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James Allen commented,
I did also try the "Delete Settings" advice by launching photo 2023 while holding down the shift key. It did not help
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James Allen created a post,
ON1 Photo 2023 memory or graphics issue
I cannot open Tiff files over 200mb in size. I have ensured My GPU sees ON1 2023 via the adrenaline catalyst version 22.5.2. Specs: ON1 Photo 2023 ver 17.0.2.13102 Win 11 Home ver 10.0.22621 build ...