Jim Durfee

1. Community
2. User to User Technical Support - Windows
3. Not ready for prime time!

This happens every year, and they do eventually work the bugs out. I got rid of all adobe products in 2017 and have been with ON1 since then. PR2018 and 2019 were a nightmare for me to say the leas...

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• Jim Durfee
• October 13, 2022 14:36
• Edited
• 1 vote

1. Community
2. General Discussion
3. Severely disappointed with AI masking in 2023

Gordon, it's AI, perhaps your download needed to be awakened a bit! LOL

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• Jim Durfee
• October 10, 2022 22:18
• 1 vote

1. Community
2. General Discussion
3. 2019.5, bugs? and even more bugs? :(

Rick, I did a clean install and everything seems to working great....and then I shut the program down and re-open it and every image I edited is all screwed up. All the feathering I did with masks ...

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• Jim Durfee
• May 16, 2019 20:05
• 1 vote

1. Community
2. General Discussion
3. ON1 2019.1 speed improvement encountered by some anti-virus and anti-malware adjustments

I'm using Windows 10 Charles, if I open and close PR2019 a few times watching the task manager sometimes it'll open up and instantly be a low CPU and Memory level and I can use it for a while....ma...

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• Jim Durfee
• December 28, 2018 02:02
• 1 vote

1. Community
2. General Discussion
3. ON1 2019.1 speed improvement encountered by some anti-virus and anti-malware adjustments

I just restarted everything and re-opened PR2019 and left it in browse only and the CPU is maxed out at 100% (it's been in the high 90's and at 100% for 10 minutes now) and I am not doing anything!...

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• Jim Durfee
• December 28, 2018 00:06
• 1 vote

1. Community
2. User to User Technical Support - Windows
3. ON1 PR2019 version 6177 acting up on its own

Version 6177 may be a test version that support is discretely sending out as a fix to certain customers, perhaps? 

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• Jim Durfee
• December 10, 2018 21:21
• 1 vote

1. Community
2. General Discussion
3. Installing PR 2019, will 2018.5 be automatically unstalled and the presets and extras erased.

Personally I'd highly recommend keeping PR2018 on your machine when installing PR2019, just incase you have issues with the 2019 version.  

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• Jim Durfee
• November 29, 2018 15:08
• 1 vote

1. Community
2. User to User Technical Support - Windows
3. Slow 2019 performance on fast computer

Support inspected a log file for me and found my graphics driver was old (which I thought was updated with the most recent!). PR2019 has been unusable for me but when I did this update I can now us...

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• Jim Durfee
• November 27, 2018 14:00
• Edited
• 1 vote

1. Community
2. General Discussion
3. Solved the HORRIBLE response time in my 2019

2019 is completely unusable for me now, it just keeps getting worse and worse. Tried re-installing several times, many tips from this forum were tried, sent a ticket to support and they can't seem ...

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• Jim Durfee
• November 25, 2018 23:32
• 1 vote

1. Community
2. General Discussion
3. Is there any interest in a users forum?

This has got to be  the worst forum layout I've ever seen.....I thought the plus forum was bad, sheesh.

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• Jim Durfee
• August 16, 2018 10:08
• 1 vote