Kahlie
Support manager
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Recent activity by Kahlie-
Canceling your ON1 Cloud Sync (360) Subscription Purchased from the App Store
If you have purchased ON1 360 through the Apple App Store, you must cancel from the Settings app on your Apple Device. How to cancel a subscription on your iPhone or iPad Open the Settings app....
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How Do I Cancel My Subscription?
If you have purchased a subscription through the ON1 store, and wish to cancel your subscription follow the steps below. If you have purchased through the Apple App store, please refer to this a...
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How to Update Your Credit Card Information or Payment Details
To update the payment information for your subscription, follow these steps: Login to your ON1 account Go to your Account Management portal located under Orders at https://www.on1.com/account/or...
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Important Notice for Perfect Photo Suite Owners
As of April 1, 2017, older versions of Perfect Photo Suite (5/6/7/8/9) are no longer supported since we are no longer using the third-party activation service that handled our legacy program's acti...
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Ocudrone Skies - New in ON1 Photo RAW 2023
Ocudrone Skies New in ON1 Photo RAW 2023 are 125 built-in skies from Ocudrone. The Ocudrone skies can be found in the Sky Swap AI tab. To open Sky Swap AI: in Browse, select an image you would like...
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Where Can I View a Webinar?
ON1 Live Training & Events Looking to sign up for a live ON1 webinar? You can sign up for a future webinar here! Also, you can view the recorded versions of our live webinars from the links below: ...
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Is ON1 HDR Included with ON1 Photo RAW?
Q: Is ON1 HDR Included with ON1 Photo RAW? A: Yes. ON1 HDR is just one of the modules included inside of ON1 Photo RAW. For more information on the modules and features of ON1 Photo RAW please see:...
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Is ON1 Effects Included with ON1 Photo RAW?
Q: Is ON1 Effects Included with ON1 Photo RAW? A: Yes. The Effects module is just one of the modules included inside of ON1 Photo RAW. For more information on the modules and features of ON1 Photo ...
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Trouble Purchasing
If you are experiencing trouble while purchasing, please try one of the following: Ensure that pop-ups are enabled in your web browser. If you are using a pop-up blocker or ad-blocker, please disa...
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Tax Exempt Purchases
Tax Exemption If you are located in the U.S. and are purchasing on behalf of an organization that is exempt from paying state and local sales taxes, our payment processor can refund the sales tax a...